Seller Account Manager - E-commerce Growth

Temu; United States; Sur place; USD 65 000 - 170 000; Plein temps

Avantages offerts par ce poste

Medical, Dental, and Vision Insurance Coverage

Paid Time Off (PTO)

Paid Sick Leave

401(k) Plan

Résumé du poste

A leading e-commerce platform in the United States seeks a motivated Account Manager to support sellers and enhance their experience. This role requires 3+ years of e-commerce operations experience, strong problem-solving skills, and fluency in English, with preferred Mandarin proficiency. Responsibilities include guiding sellers through policies, analyzing feedback, and collaborating with internal teams. Attractive compensation and benefits are offered.

Qualifications

• 3+ years of experience in e-commerce operations, account management, or seller support.
• Ability to navigate complex problems effectively.
• Proactive and able to handle high-volume inquiries.

Responsabilités

• Act as liaison for sellers and address registration and compliance issues.
• Guide sellers through platform policies and troubleshoot issues.
• Collaborate with internal teams to resolve escalations and improve processes.
• Analyze seller feedback to propose optimizations.
• Conduct training sessions on account health best practices.
• Monitor seller performance metrics and report trends to leadership.

Connaissances

E-commerce operations experience

Problem-solving skills

Knowledge of compliance frameworks

Detail-oriented

Fluent in English

Business level Mandarin

Description du poste

A leading e-commerce platform in the United States seeks a motivated Account Manager to support sellers and enhance their experience. This role requires 3+ years of e-commerce operations experience, strong problem-solving skills, and fluency in English, with preferred Mandarin proficiency. Responsibilities include guiding sellers through policies, analyzing feedback, and collaborating with internal teams. Attractive compensation and benefits are offered.