E-Commerce Account Manager

CampusPoint; Beaverton (OR); On-site; USD 43,000 - 47,000; Full time

Job summary

CampusPoint is seeking an E-Commerce Account Manager to onboard and support assigned e-commerce and retail accounts, coordinating product life cycle and successful implementation. You will be the main liaison among customers, Sales, and internal teams, managing issues, data, and timelines to ensure a positive customer experience.

The role emphasizes collaboration with Purchasing, Marketing, and Finance, maintaining accurate account information and providing high-quality support throughout the

Qualifications

• Bachelor's degree preferred in Business, Marketing, Sales, Operations, or a related field.
• Minimum 3 years of related experience in account management, program management, sales support, customer operations, retail, e-commerce, or a similar customer-facing business environment.
• Previous experience with a distributor or web retailer strongly preferred (Shopify, eBay, Walmart's eCommerce platform).
• Experience coordinating cross-functional projects or working with customer portals, product setup requirements, order management, or related operational processes.

Responsibilities

• Own and coordinate onboarding for new e-commerce and retail customers, including gathering requirements, setting timelines, coordinating account setup, and supporting successful implementation.
• Manage day-to-day operational support for assigned accounts throughout the customer and product life cycle, including product load-in, active sales cycles, discontinued items, closeouts, and other account-specific requirements.
• Initiate and participate in internal and external meetings to establish strategy and timelines, gather information, provide status updates, address questions or concerns, and maintain alignment with customer contacts and the Sales team.
• Serve as a primary resource for assigned accounts by answering questions, troubleshooting workflow and system issues, investigating customer concerns, and proactively identifying and resolving potential problems.
• Partner with Purchasing, Marketing, Sales, and other internal teams to gather, validate, and provide product specifications, images, marketing information, competitive comparisons, and other required customer content.
• Develop strong working knowledge of assigned customer systems, portals, procedures, processes, requirements, and key contacts to support efficient execution and identify opportunities to improve account performance.
• Coordinate information and activity between customers, the Sales team, Logistics Operations, Warehouse Operations, Purchasing, Marketing, Finance, and other internal partners to ensure clear communication and timely execution.
• Coordinate and facilitate internal review and approval of contracts, deal sheets, MDF agreements, marketing and advertising programs, and other customer-specific requirements as assigned.
• Coordinate account shipments, order management, customer support, traffic, returns, and related processes as required; identify future opportunities and support initiatives that strengthen customer relationships and business growth

Skills

Communication

Attention to detail

Cross-functional collaboration

Problem solving

Time management

Customer focus

Excel

PowerPoint

Outlook

Education

Bachelor's degree preferred in Business, Marketing, Sales, Operations, or related field

Tools

Excel

PowerPoint

Word

Outlook

MS 365

Dynamics ERP

Job description

This role offers the chance to work for one of the top local e-commerce firms in the area, rated among the best places to work in the State of Oregon. They offer growth opportunities, excellent benefits, and an engaging, fun work environment.

The E-Commerce Account Manager is responsible for onboarding, implementing, and providing ongoing operational support for assigned e-commerce and retail customer accounts. This role manages customer and product information throughout the account and product life cycle, coordinates day-to-day account activity, and serves as a key point of contact between customers, the Sales team, and internal teams. The APM provides responsive customer support, resolves operational issues, maintains accurate account information, and helps ensure a consistent, positive customer experience.

Compensation: $31-$34/hr DOE

Availability: Monday - Friday, 8am - 5pm

Duties & Responsibilities:

• Own and coordinate onboarding for new e-commerce and retail customers, including gathering requirements, setting timelines, coordinating account setup, and supporting successful implementation.
• Manage day-to-day operational support for assigned accounts throughout the customer and product life cycle, including product load-in, active sales cycles, discontinued items, closeouts, and other account-specific requirements.
• Initiate and participate in internal and external meetings to establish strategy and timelines, gather information, provide status updates, address questions or concerns, and maintain alignment with customer contacts and the Sales team.
• Serve as a primary resource for assigned accounts by answering questions, troubleshooting workflow and system issues, investigating customer concerns, and proactively identifying and resolving potential problems.
• Partner with Purchasing, Marketing, Sales, and other internal teams to gather, validate, and provide product specifications, images, marketing information, competitive comparisons, and other required customer content.
• Develop strong working knowledge of assigned customer systems, portals, procedures, processes, requirements, and key contacts to support efficient execution and identify opportunities to improve account performance.
• Coordinate information and activity between customers, the Sales team, Logistics Operations, Warehouse Operations, Purchasing, Marketing, Finance, and other internal partners to ensure clear communication and timely execution.
• Coordinate and facilitate internal review and approval of contracts, deal sheets, MDF agreements, marketing and advertising programs, and other customer-specific requirements as assigned.
• Coordinate account shipments, order management, customer support, traffic, returns, and related processes as required; identify future opportunities and support initiatives that strengthen customer relationships and business growth

Qualifications:

• Bachelor's degree preferred in Business, Marketing, Sales, Operations, or a related field
• Minimum 3 years of related experience in account management, program management, sales support, customer operations, retail, e-commerce, or a similar customer-facing business environment; experience within wholesale distribution, consumer products, retail, or e-commerce preferred
• Previous experience with a distributor or web retailer strongly preferred (Shopify, eBay, Walmart's eCommerce platform)
• Experience supporting key customer accounts, coordinating cross-functional projects, or working with customer portals, product setup requirements, order management, or related operational processes is strongly valued
• Ability to communicate clearly and professionally with customers, employees, and business partners through verbal and written correspondence, meetings, presentations, telephone, email, and virtual interactions.
• Able to interpret customer requirements, ask effective questions, and communicate status, issues, and next steps to both internal and external stakeholders
• Ability to work accurately with routine business and account data, including pricing, quantities, sales information, program details, and basic account metrics. Proficient in reviewing spreadsheets and identifying discrepancies or trends relevant to assigned customer programs
• Ability to gather and evaluate information from multiple sources, prioritize competing requests, identify potential issues, and exercise sound judgment when resolving customer, workflow, and account-related concerns. Able to determine when independent action is appropriate and when escalation or cross-functional support is needed
• Proficiency in Excel, PowerPoint, Word, Outlook, and other standard Microsoft 365 applications required.
• Experience with Microsoft Dynamics or a similar ERP system preferred.
• Ability to learn and navigate customer portals, web-based systems, product information tools, and other account-specific technology is required.

CampusPoint is an Equal Opportunity Employer. All aspects of employment, including the decision to hire, promote, discipline, or discharge, will be based on merit, competence, performance, and business needs. We do not discriminate on the basis of race, color, religion, marital status, age, national origin, ancestry, physical or mental disability, medical condition, pregnancy, genetic information, gender, sexual orientation, gender identity or expression, veteran status, or any other status protected under federal, state, or local law.

If you need assistance or an accommodation due to a disability, you may contact us at [e-mail] or 1+206-783-9200 (ask to speak with an HR representative). The process is outlined in CampusPoint’s ADA Policy.