E‑Bike Store Lead & Dispatcher (Miami)

Whizz; Miami (FL); On-site; USD 30,000 - 33,000; Full time

Benefits offered by this job

Paid training

401(k) plan

Performance-based bonuses

E-Bike program

Growth opportunity

Job summary

Whizz operates a new Miami e-bike delivery store and seeks two Store Supervisors to run it seven days a week. You will own the store, manage inventory and equipment, and dispatch W-2 couriers, scheduling and supporting them as needed.

The role includes a 10-hour shift from 10:00 AM to 8:00 PM, with alternating 3- and 4-day weeks and weekend rotation. Responsibilities include inventory audits, bike readiness with the mechanic, problem-solving for couriers, and producing end-of-shift reports.

Responsibilities

• Open and close the store using a written checklist and keep the space clean and safe.
• Check couriers in and out, hand out e-bikes, and receive them back at the end of each shift.
• Swap and charge batteries, and keep the battery area organized.
• Track bikes, batteries, and spare parts, and run a regular inventory count.
• Log damaged bikes and follow up with the mechanic until each one is repaired and back in service.
• Support couriers who stop by: phone charging, water, basic questions, and escalating issues to management.
• Record attendance and no-shows, and send a short end-of-shift report to the next supervisor.
• Put couriers on shifts: build and confirm the shift schedule, and fill open slots when someone cancels or doesn’t show.
• Track attendance in real time: confirm who has arrived, who is late, and who is a no-show, and record it.
• Make sure couriers are logged in on time, on the correct shift, and in the correct delivery zone.
• Monitor active couriers on the delivery platform during the shift and move people between areas when demand shifts.
• Help couriers with problems on the road and at the store: app and account issues, bike or battery trouble, order and pickup problems, and safety concerns.
• Coach couriers on performance metrics (on-time delivery, acceptance, and hours worked) and flag repeat issues to management.
• Hand over open issues, schedule changes, and courier notes to the next supervisor at the end of each shift.
• Take full ownership of inventory and asset accountability: e-bikes, batteries, chargers, spare parts, tools, and any equipment issued to couriers.
• Keep records accurate in our inventory system, run regular counts and audits, and resolve discrepancies quickly.
• Coordinate the full bike readiness cycle with the mechanic: diagnostics, repair prioritization, and a final quality check before a bike goes back into service.
• Help prevent loss: control access to bikes and batteries, document every check-out and return, and report missing or damaged equipment right away.
• Keep the store safe, organized, and efficient: a clean workspace, labeled storage, safe battery charging and storage, clear walkways, and safety equipment in place.
• Follow and enforce company policies, operating procedures, and safety standards, and hold the team accountable with clear expectations and consistent follow-up.
• Track attendance, bike uptime, inventory accuracy, and hours worked using dashboards and reports, and turn the data into action.
• Record attendance and no-shows, and send a short end-of-shift report to the next supervisor.

Job description

Whizz operates a new Miami e-bike delivery store and seeks two Store Supervisors to run it seven days a week. You will own the store, manage inventory and equipment, and dispatch W-2 couriers, scheduling and supporting them as needed.

The role includes a 10-hour shift from 10:00 AM to 8:00 PM, with alternating 3- and 4-day weeks and weekend rotation. Responsibilities include inventory audits, bike readiness with the mechanic, problem-solving for couriers, and producing end-of-shift reports.