E-911 Communications Officer

Macon-Bibb County Government; Macon (GA); On-site; USD 36,000 - 52,000; Full time

Job summary

The Macon-Bibb County Government is seeking an E-911 Communication Officer to receive, process, and dispatch emergency and non-emergency information. You will operate emergency telecommunications equipment, dispatch law enforcement, fire, and other personnel, and coordinate field response units with accuracy and calm under pressure.

Ideal candidates will have a High School Diploma or equivalent and some public safety communications experience; typing 30 wpm and passing the P.O.S.T.

Qualifications

• High School Diploma or equivalent.
• Some public safety communications experience preferred.
• Must type 30 wpm.
• Must pass P.O.S.T. Certification Exam.
• Knowledge of Macon-Bibb County geography and FCC regulations.
• Experience with PCs and MS Office Suite; familiarity with internet and email.

Responsibilities

• Receive and process emergency and non-emergency information.
• Dispatch law enforcement, fire, or other personnel and equipment.
• Coordinate movement of field responders and maintain response status.
• Maintain contact with officers and verify location and backup needs.
• Transfer medical calls to ambulance services and assess life-threats.
• Monitor EMA radio traffic and weather statements; disseminate information.
• Operate GCIC/NCIC terminals to verify warrants and access records.
• Engage with the public and provide information or redirects as needed.
• Operate required communications equipment.

Skills

Geography knowledge

FCC regulations knowledge

PC & Office software

Radio equipment handling

Situational awareness

Calm under pressure

Clear communication

Customer service

Education

High School Diploma or equivalent

Tools

GCIC/NCIC terminals

Job description

E- 911 Communication Officer

The E- 911 Communication Officer is responsible for receiving, processing, dispatching, and disbursing of emergency and non-emergency information, as pertains to the E-911 Communications Center.

• Operates emergency E-911 telecommunications equipment, receives requests for emergency services, and properly records and transfers the request to the appropriate department or dispatch position.
• Operates radio equipment to dispatch law enforcement, fire, or other personnel and equipment to handle emergencies and other services in the field.
• Maintains contact with and coordinates the movement of field emergency response units, maintaining the status of each.
• Maintains regular contact with police officers in the field to verify their location and ensure that adequate backup is available to respond to emergency calls.
• Transfers medical calls to ambulance service and verifies if medical emergencies are of a life- threatening nature.
• Monitors Emergency Management Agency (EMA) radio traffic.
• Monitors weather computer system and coordinates the receipt and dissemination of all weather statements.
• Performs specific duties at the fire consoles i.e. updating fire data, verifying premise information.
• Operates Georgia Crime Information Center (GCIC) and National Crime Information Center (NCIC) terminals verifying warrants, running criminal histories, and tags.
• Operates GCIC/NCIC terminals to provide information requested and required by units in the field.
• Works with the general public in dealing with emergency and non-emergency situations, providing necessary information or redirecting calls.
• Operates communications support equipment as required.

The E-911 Communication Officer should possess, at a minimum, a High School Diploma or equivalent and some experience in public safety communications is preferred; or any equivalent combination of education and experiences which provides the required knowledge, skills, and abilities to successfully perform the duties and responsibilities of the position. Must be able to type 30 wpm. Must pass P.O.S.T. Certification Exam.

• Knowledge of the geography of Macon-Bibb County.
• Knowledge of Federal Communications Commission regulations in the use of radio and telecommunications equipment.
• Knowledge of personal computers and word processing and database programs, including Microsoft Office Suite, Windows NT network, the internet and e-mail services.
• Knowledge of proper care and use of radio, telecommunications, and support equipment in the Communications Center.
• Ability to observe situations and events analytically and objectively, and to record and react to these situations properly, clearly, and completely.
• Ability to act and react calmly and quickly to emergencies.
• Ability to speak clearly, using proper terminology.
• Ability to handle situations courteously, tactfully, and firmly, with impartiality.
• Ability to maintain effective working relationships with fellow employees and with members of the general public.

If you have any problems submitting your applications, please contact the NeoGov Applicant Support Hotline Toll Free at 855-524-5627, 9:00 a.m. to 8:00 p.m. (ET).

AN EQUAL OPPORTUNITY/AFFIRMATIVE ACTION EMPLOYER