COMMUNICATIONS OFFICER – E911

Effingham County Chamber of Commerce; Springfield (GA); On-site; USD 26,000 - 28,000; Full time

Job summary

Effingham County is seeking a full-time Communications Officer in the E-911 Center. This role handles emergency and non-emergency calls, dispatches units, and coordinates with police, fire, EMS, and other responders.

The position requires calm under pressure, strong communication, attention to detail, and the ability to multitask in a busy environment. Training begins with GA POST Basic Communications Officer certification within six months, plus EMT, GCIC Terminal Operator certifications.

Qualifications

• High school diploma or GED required.
• Be at least 18 years old.
• Pass an extensive criminal history background check.
• Be able to multi-task in a busy, hectic environment.
• GA POST Basic Communications Officer certification within six months of hire.

Responsibilities

• Receive emergency and non-emergency calls into the communications center.
• Monitor police, fire, and EMS radio traffic.
• Dispatch appropriate units to emergencies and routine calls.
• Provide information and refer callers to appropriate staff or agencies.
• Receive and process Animal Control calls and validate 911 address information.
• Log calls and dispatch information into the CAD system.
• Notify field units and agencies as needed.
• Enter information through GCIC/NCIC systems.

Skills

Multitasking

Strong communication

Calm under pressure

Attention to detail

Education

High School Diploma or GED

GA POST Basic Communications Officer certification (within 6 months)

Emergency Medical Dispatcher certification

GCIC Terminal Operator certification

Job description

$18.95 per hour, Non-Certified
$20.20 per hour, Certified

Effingham County is accepting applications for a full-time Communications Officer in the E-911 Center. This position serves as a critical link between the public, emergency responders, and public safety agencies. Communications Officers receive emergency and non-emergency calls, gather and relay accurate information, dispatch appropriate units, and support law enforcement, fire, EMS, and other response personnel during routine and high-stress situations.

This position requires sound judgment, attention to detail, strong communication skills, and the ability to remain calm while managing multiple priorities in a busy, hectic, and stressful environment.

Essential Duties and Responsibilities

Duties and responsibilities include, but are not limited to:

Receiving emergency and non-emergency calls into the communications center.

Monitoring police, fire, and EMS radio traffic.

Providing information, answering questions, and referring callers to appropriate staff or agencies for emergency and non-emergency situations.

Receiving and processing calls for Animal Control.

Validating 911 address information.

Logging incoming calls and dispatch information into the CAD system.

Maintaining records of incoming calls and dispatching activities.

Assigning case numbers to calls.

Dispatching Sheriff’s Office, EMS, and fire units.

Dispatching wrecker service when needed.

Notifying the Coroner, State Troopers, Investigators, Funeral Homes, Fire Marshals, and other agencies or personnel as needed.

Advising field units of relevant information.

Disseminating criminal and driver records.

Maintaining various records, logs, and files.

Performing clerical support activities related to communications center operations.

Inquiring and entering information through the GCIC/NCIC computer system.

Minimum Qualifications

Applicants must:

Be at least 18 years of age.

Have a high school diploma or GED.

Pass an extensive criminal history background check.

Be able to multi-task in a busy, hectic, and stressful environment.

Be able to become Georgia P.O.S.T. certified as a Basic Communications Officer within six months of the hire date.

Become certified and maintain certification as an Emergency Medical Dispatcher.

Become certified and maintain certification as a G.C.I.C. Terminal Operator.

Application Requirements

A completed County Application is required. A resume alone will not be considered.

Effingham County is an equal opportunity and drug-free workplace employer. Applicants are considered for positions without regard to veteran status, uniformed service member status, race, color, religion, sex, national origin, age, physical or mental disability, genetic information, or any other category protected by applicable federal, state, or local laws.

Applicants with a known disability as defined under the Americans with Disabilities Act may request an accommodation in the recruitment or selection process. Requests for accommodation must be made no later than 48 hours prior to the need.