Assistant E-911 Communications Manager

City-of-East-Point,-Ga; East Point (GA); On-site; USD 65,000 - 90,000; Full time

Job summary

City of East Point is seeking an Assistant E-911 Manager to oversee the emergency communications center, supervise staff, ensure regulatory compliance, and drive operational efficiency. The role serves as second in command to the Communications Manager, directing supervisors, coordinating scheduling, training, budgeting, and collaboration with police, fire, EMS.

Candidates should have a Bachelor’s in emergency management or related field with 6+ years in emergency communications and 2+ years

Qualifications

• Bachelor’s degree in emergency management or related field required.
• Masters degree preferred for advancement.
• Minimum six(6) years in emergency communications or public safety.
• Minimum two(2) years supervisory experience in E-911 communications center.
• Equivalent combination of education and progressive experience for twelve(12) years.

Responsibilities

• Directs supervisors and telecommunicators across all shifts.
• Assist in hiring, discipline, performance evaluations, and employee development.
• Oversees scheduling, staffing levels, and overtime management.
• Ensure compliance with GA POST, GCIC, FCC, and other regulatory standards.
• Develop, implement, and update policies, procedures, and standard operating guidelines.
• Monitor and evaluate operational performance, including call handling and response metrics.
• Oversee training programs, certifications, and quality assurance processes.
• Assist in budget preparation, resource allocation, and equipment planning.
• Coordinate with police, fire, EMS, and other public safety partners.
• Manage major incident communications and provide command level support during emergencies.
• Assists with technology systems including CAD, radio systems, and E-911 infrastructure.
• Prepare reports, statistics, and presentations for leadership.
• Perform other related duties as assigned.

Skills

E-911 operations

Supervisory skills

Emergency dispatch

Staff development

Regulatory knowledge

Education

Bachelor’s degree in emergency management or related field

Master’s degree preferred

Tools

Salesforce

Microsoft Office

Job description

This position is a mid-level management position responsible for assisting the overall administration, supervision, and coordination of the City’s emergency communications center. This position provides direct oversight of communications supervisors and personnel, ensures compliance with all federal, state, and local regulations, and supports operational efficiency, staffing, training, and technology systems.

The Assistant E-911 Manager serves as second in command for the Communications Manager and assumes full operational control in their absence.

Responsibilities

• Directs supervisors and telecommunicators across all shifts.
• Assist in hiring, discipline, performance evaluations, and employee development.
• Oversees scheduling, staffing levels, and overtime management.
• Ensure compliance with GA POST, GCIC, FCC, and other regulatory standards.
• Develop, implement, and update policies, procedures, and standard operating guidelines.
• Monitor and evaluate operational performance, including call handling and response metrics.
• Oversee training programs, certifications, and quality assurance processes.
• Assist in budget preparation, resource allocation, and equipment planning.
• Coordinate with police, fire, EMS, and other public safety partners.
• Manage major incident communications and provide command level support during emergencies.
• Assists with technology systems including CAD, radio systems, and E-911 infrastructure.
• Prepare reports, statistics, and presentations for leadership.
• Perform other related duties as assigned.

Qualifications

• Bachelor’s degree with major course work in emergency management or related field
• Masters preferred.
• Minimum of six (6) years of progressively responsible experience in emergency communications or public safety.
• Minimum two (2) years of supervisory experience in E-911 communications center.
• Equivalent combination of education and progressive experience for twelve (12) years.

Knowledge, Skills and Abilities

• Knowledge of E-911 operations, emergency dispatch protocols, and communications systems.
• Knowledge of supervisory and management principles.
• Knowledge of federal, state, and local laws governing emergency communications.
• Skill in decision-making under high stress conditions.
• Knowledge of training, quality assurance, and performance management practices.
• Knowledge of geography and the road system throughout the city.
• Skill in determining the scope and magnitude of an emergency.
• Ability to give and follow oral and written instructions.
• Ability to handle multiple situations at once.
• Ability to reason, analyze situations accurately, and choose effective action.
• Ability to remain calm and communicate precisely and clearly in emergencies.
• Ability to deploy emergency equipment within specific guidelines.
• Ability to locate and follow rules and procedures regarding police records and files.
• Ability to document facts accurately, legibly, and completely under adverse conditions.
• Ability to assist and train personnel with performance, safety rules and regulations.
• Ability to establish and maintain cooperative relationships.
• Knowledge of and ability to use Microsoft Office applications.
• Knowledge of Salesforce

Certification, License and Special Requirements

• Georgia POST BCO certification
• GCIC certifications
• BLS provider certification.
• Quality Assurance and Communications Supervisor certifications.
• APCO and EMD certifications
• Communications Training Officer certification.
• State of Georgia Driver’s License.
• FEMA Incident Command System (ICS) 100, 200, 700 and 800.
• Georgia Certified Emergency Manager certification within 30 months of employment.

Physical Demands and Work Environment

The work is primarily sedentary but may involve extended periods of sitting and using communications equipment. The employee uses tools or equipment requiring dexterity. Tasks require the ability to exert very moderate physical effort in light work, typically involving some combination of stooping, kneeling, crouching and crawling. Some lifting, carrying, pushing and/or pulling objects and materials of moderate weight from 10-25 pounds may be required.

To perform this job successfully, an individual must be able to perform the essential job functions satisfactorily. Reasonable accommodation may be made to enable individuals with disabilities to perform the primary job functions described herein. Since every duty associated with this position may not be described herein, employees may be required to perform duties not specifically spelled out in the job description, but which may be reasonably considered to be incidental in the performing of their duties just as though they were written out in this job description.

The City has the right to revise this job description at any time. This description does not represent in any way a contract of employment.