Dynamics Adoption Specialist – Enterprise Applications Support

DMD Systems Recovery, LLC.; Palo Alto (CA); On-site; USD 65,000 - 85,000; Full time

Job summary

DMD Systems Recovery, LLC is seeking an Enterprise Applications Support Technician to support day-to-day use, adoption, and continuous improvement of Dynamics and related business systems in our Palo Alto office. You will serve as the first point of knowledge and support for end users, handling questions, onboarding, testing, documentation, and coordination.

The ideal candidate is technically curious, highly organized, service-oriented, and able to translate system changes into practical

Qualifications

• Experience supporting enterprise applications or help desks.
• Familiarity with Dynamics, Power Platform, or similar platforms.
• Excellent customer-service orientation and communication skills.
• Ability to learn business workflows quickly.

Responsibilities

• Serve as day-to-day support contact for enterprise application users, answering questions, troubleshooting issues, and routing complex items.
• Provide technical escalation, issue triage, user guidance, and follow-through on requests for Dynamics-based solutions.
• Become a trusted source of knowledge for Dynamics applications, workflows, changes, known issues, and user guidance.
• Test new Dynamics features and fixes to ensure readiness for business users.
• Prepare release notes, job aids, and onboarding materials to support user adoption.
• Onboard new users to Dynamics by explaining workflows, access, and support channels.
• Track issues, feedback, and adoption blockers to help prioritize improvements.
• Coordinate with leadership and technical resources for deeper troubleshooting or changes.
• Assist with data review, access validation, and process checks to maintain reliable operations.
• Coordinate asset releases with client authorization and status updates to finalize releases.

Skills

Customer-service mindset

Strong communication

Organizational skills

Ability to learn workflows

Tools

Microsoft Dynamics

Power Platform

Azure DevOps

Job description

DMD Systems Recovery, LLC is seeking an Enterprise Applications Support Technician to support day-to-day use, adoption, and continuous improvement of Dynamics and related business systems in our Palo Alto office. You will serve as the first point of knowledge and support for end users, handling questions, onboarding, testing, documentation, and coordination.

The ideal candidate is technically curious, highly organized, service-oriented, and able to translate system changes into practical