Dynamics 365 CRM Specialist | Regional Operations

FMC Corporation; Philadelphia (Philadelphia County); Vor Ort; USD 90.000 - 130.000; Vollzeit

Zusammenfassung

FMC Corporation is seeking a CRM Functional Specialist & Administrator to oversee Microsoft Dynamics 365 operations across the Americas from its Philadelphia-area presence. You will serve as the functional expert, triage live-market issues, and coordinate with sales and technical teams to ensure CRM capabilities meet regional needs.

You will translate business requirements into CRM specifications, support testing and deployments, and help maintain governance, data quality, and reporting.

Qualifikationen

• 5+ years of CRM experience, preferably Microsoft Dynamics 365.
• Hands-on CRM functional administration, configuration, support, and troubleshooting.
• Experience translating business needs into functional CRM requirements.
• Experience supporting testing, releases, and production environments.
• Strong analytical, problem-solving, and communication skills.

Aufgaben

• Manage day-to-day functional administration and support of Dynamics 365 across the Americas.
• Serve as the first point of contact for live-market CRM issues and tickets.
• Triage, validate, and categorize issues; escalate to development when needed.
• Coordinate and track technical issues through resolution with stakeholders.
• Provide CRM functional expertise for accounts, contacts, hierarchies, activities, cases, and engagement.
• Support testing, UAT, deployment, and release readiness.
• Governance, data privacy, security, and compliance support.

Kenntnisse

CRM administration

Problem solving

Communication

Cross-functional collaboration

Tools

Microsoft Dynamics 365

Power BI

Jobbeschreibung

FMC Corporation is seeking a CRM Functional Specialist & Administrator to oversee Microsoft Dynamics 365 operations across the Americas from its Philadelphia-area presence. You will serve as the functional expert, triage live-market issues, and coordinate with sales and technical teams to ensure CRM capabilities meet regional needs.

You will translate business requirements into CRM specifications, support testing and deployments, and help maintain governance, data quality, and reporting.