Sales Support Manager

MAS Recruitment Consultant Services; Houston (TX); On-site; USD 80,000 - 100,000; Full time

Job summary

MAS Recruitment Consultant Services seeks a Dynamics 365 CRM Specialist in Houston, Texas. This role involves optimizing Dynamics 365 CRM for improved sales execution and pipeline visibility. You will work closely with Sales and Marketing to ensure effective CRM solutions are in place.

The ideal candidate will have strong expertise in Microsoft Dynamics 365 CRM and experience in enhancing sales workflows. The position offers opportunities to collaborate with IT and business stakeholders to implement integrations and support sales teams.

Qualifications

• Strong hands-on expertise in Microsoft Dynamics 365 CRM.
• Proven ability to support and improve sales workflows.
• Experience with Power Platform tools.

Responsibilities

• Manage configuration and optimization of Dynamics 365 CRM.
• Support sales processes and ensure user adoption.
• Collaborate with stakeholders for integration support.

Skills

Microsoft Dynamics 365 CRM

Sales process optimization

Power Automate

Data governance

Stakeholder management

Tools

Power BI

Job description

Were seeking a Dynamics 365 CRM Specialist who is an expert in Microsoft Dynamics 365 CRM and has Sales Support Specialist experience. This role is responsible for owning the day-to-day configuration, optimization, and support of Dynamics 365 to improve sales execution, pipeline visibility, and reporting accuracy. You will partner closely with Sales, Sales Operations, Marketing, and leadership to translate business needs into effective CRM solutions.

Key Responsibilities

Dynamics 365 CRM Administration & Optimization

• Serve as the primary expert for Microsoft Dynamics 365 CRM configuration, maintenance, and continuous improvement.
• Configure and manage entities, forms, views, dashboards, business rules, and security roles.
• Build and maintain workflows/Power Automate flows to streamline sales processes and improve data quality.
• Manage releases, testing, documentation, and change control for CRM updates and enhancements.
• Troubleshoot issues, perform root-cause analysis, and coordinate resolution with internal teams and vendors.
• Act as a Sales Support Specialist by enabling the sales team through CRM process guidance and hands-on support.
• Support lead-to-opportunity and opportunity-to-close workflows, ensuring adoption and consistent usage.
• Partner with Sales Ops to refine pipeline stages, forecasting processes, and CRM-driven KPIs.
• Create and maintain sales reports and dashboards to improve decision‑making and visibility.
• Develop quick reference guides and deliver user training focused on sales productivity.

Data Quality, Reporting & Enablement

• Own CRM data standards (required fields, validation rules, deduplication, and hygiene routines).
• Monitor and improve system adoption, data completeness, and user behavior through analytics.
• Build role‑based dashboards and reporting for sales leadership and stakeholders.
• Ensure accurate segmentation and handoffs between Sales and Marketing where applicable.

Integration & Stakeholder Partnership

• Collaborate with IT and business stakeholders to support integrations (e.g., Outlook, Teams, ERP, marketing automation, telephony, CPQ).
• Gather requirements, translate them into CRM solutions, and communicate updates clearly to stakeholders.
• Maintain documentation for configurations, processes, and user support materials.

Required Qualifications

• Strong hands‑on expertise in Microsoft Dynamics 365 CRM (administration, configuration, optimization).
• Proven ability to support and improve sales workflows (lead, opportunity, forecasting, reporting).
• Experience with Power Platform tools (Power Automate; Power BI familiarity a plus).
• Strong understanding of CRM best practices, user adoption, and data governance.
• Excellent troubleshooting skills and ability to communicate with technical and non‑technical users.

Preferred Qualifications

• Experience supporting CRM integrations and working with Sales teams.
• Familiarity with sales methodologies and sales operations processes.
• Experience creating training programs and enablement documentation.

Key Skills

• Microsoft Dynamics 365 CRM (Sales module and related functionality)
• Sales process optimization and enablement
• Power Automate / workflow automation
• Data governance and quality management
• Stakeholder management and user training