CRM Optimization & Dynamics 365 Specialist

Electric Power Systems; St. Louis (MO); On-site; USD 70,000 - 95,000; Full time

Benefits offered by this job

Competitive pay

Talent development

Career path planning

Certification incentives

Travel per diem

Referral bonuses

Job summary

Electric Power Systems is seeking a CRM Administration & Optimization Specialist to administer and optimize Microsoft Dynamics 365 Sales and Dataverse. You will partner with Sales, Marketing, Operations, IT, and external partners to improve processes, data quality, and platform effectiveness.

The role focuses on implementing flows, managing deployments, data integrity, and user support to maximize CRM adoption and reporting capabilities for the organization.

Qualifications

• Bachelor’s degree required; 3+ years in Dynamics 365 Sales administration with Dataverse & Power Automate.
• Experience deploying CRM solutions, dashboards, data management, and user adoption support.
• Microsoft Dynamics 365 and/or Power Platform certifications preferred.

Responsibilities

• Administer and maintain Dynamics 365 Sales and Dataverse.
• Develop and maintain Power Automate flows; manage deployments and environment configuration.
• Perform data imports, cleanup, audits, deduplication, and data quality management.
• Troubleshoot functional and technical issues with IT and external partners.
• Gather requirements, translate business needs, and improve CRM processes and user experience.
• Support UAT and maintain system and training documentation.
• Deliver user training and ongoing CRM support to strengthen adoption.
• Maintain standard CRM dashboards, reports, and metrics for campaigns and lead management.

Skills

Dynamics 365

Dataverse

Power Automate

CRM administration

User training

Dashboards

Reporting

Education

Bachelor's degree

Tools

Power BI

Microsoft 365

Job description

Electric Power Systems is seeking a CRM Administration & Optimization Specialist to administer and optimize Microsoft Dynamics 365 Sales and Dataverse. You will partner with Sales, Marketing, Operations, IT, and external partners to improve processes, data quality, and platform effectiveness.

The role focuses on implementing flows, managing deployments, data integrity, and user support to maximize CRM adoption and reporting capabilities for the organization.