CRM Transformation Lead: Dynamics 365 Expert

SANY Group; Peachtree City (GA); Sur place; USD 110 000 - 150 000; Plein temps

Résumé du poste

SANY America is seeking an experienced CRM System Expert to own the CRM platform as it migrates from Salesforce to Microsoft Dynamics 365. The role coordinates with China HQ, business teams, and partners to plan, implement, and optimize our CRM across sales, service, marketing, and dealer management.

Responsibilities include project management, requirements gathering, process standardization, data migration, testing, and post-go-live support.

Qualifications

• 8+ years of CRM implementation experience.
• 4+ years of Microsoft Dynamics 365 CRM experience.
• Experience participating in at least two full-cycle large-scale CRM implementations.
• Prior experience as a core project member, module lead, or solution lead.
• Strong understanding of sales, marketing, and service management processes.

Responsabilités

• Lead Salesforce to Dynamics 365 CRM transformation project planning and execution.
• Manage scope, risks, issues, and vendor/interview processes.
• Drive process design, configuration, data migration, testing, and go-live support.
• Facilitate workshops, standardize CRM processes, and control customization.
• Support post-go-live operations, dashboards, and continuous improvement.
• Coordinate with headquarters, partners, and business teams.

Connaissances

CRM implementation

Project management

Business requirements

Data governance

Stakeholder management

Sales/Marketing/Service knowledge

Vendor coordination

Formation

Information Systems

Computer Science

Business Administration

Marketing

Outils

Microsoft Dynamics 365 CRM

Salesforce

Description du poste

SANY America is seeking an experienced CRM System Expert to own the CRM platform as it migrates from Salesforce to Microsoft Dynamics 365. The role coordinates with China HQ, business teams, and partners to plan, implement, and optimize our CRM across sales, service, marketing, and dealer management.

Responsibilities include project management, requirements gathering, process standardization, data migration, testing, and post-go-live support.