Dynamics 365 CRM Administrator & Reporting Expert

Paycom; Irving (TX); On-site; USD 90,000 - 140,000; Full time

Job summary

Paycom is seeking a CRM Manager to administer and optimize the Microsoft Dynamics 365 CRM platform across Sales, Marketing, Service, Parts, and Account Management in Irving, TX. You will serve as the internal subject matter expert, manage users and security, and deliver reliable data and reporting to guide leadership decisions.

You will configure entities, fields, forms, views, dashboards, and workflows, while maintaining integrations with IntelliDealer ERP and Dynamics Customer Insights.

Qualifications

• Bachelor’s degree in Information Technology, Information Systems, Business, or a related field preferred, or equivalent work experience.
• 3–6 years of experience administering Microsoft Dynamics 365 CRM.
• Experience supporting CRM users across multiple business functions.
• Experience coordinating CRM integrations with ERP or marketing platforms.

Responsibilities

• Administers and maintains Microsoft Dynamics 365 CRM across all supported business functions.
• Manages CRM users, security roles, permissions, environments, and system settings.
• Configures entities, fields, forms, views, dashboards, workflows, and business rules.
• Provides day-to-day support for CRM users, troubleshooting issues and resolving requests in a timely manner.
• Builds and maintains dashboards and reports to support leadership visibility, accountability, and performance tracking.

Skills

Dynamics 365

CRM administration

Power Platform

Excel

Data management

Documentation

Problem solving

Communication

Cross-functional teamwork

Education

Bachelor’s degree in IT/IS/Business

Equivalent work experience

Tools

IntelliDealer ERP

Dynamics Customer Insights

Microsoft 365

Power BI

Job description

Paycom is seeking a CRM Manager to administer and optimize the Microsoft Dynamics 365 CRM platform across Sales, Marketing, Service, Parts, and Account Management in Irving, TX. You will serve as the internal subject matter expert, manage users and security, and deliver reliable data and reporting to guide leadership decisions.

You will configure entities, fields, forms, views, dashboards, and workflows, while maintaining integrations with IntelliDealer ERP and Dynamics Customer Insights.