Dynamics 365 CRM Optimization Specialist

Electric Power Systems; Overland (MO); On-site; USD 85,000 - 110,000; Full time

Benefits offered by this job

Competitive Pay

Talent Development – Instruction-Led技技

Career Path Planning

Incentives for Certifications

Competitive Per Diem for Travel

Referral Bonuses

Job summary

Electric Power Systems seeks a CRM Administration & Optimization Specialist to administer and optimize Microsoft Dynamics 365 Sales and Dataverse. You will partner with Sales, Marketing, Operations, IT, and external partners to improve processes, data quality, user support, adoption, and overall platform effectiveness.

The role focuses on configuring, deploying, and maintaining CRM components, dashboards, and reports, while enabling strong data governance and user enablement across the

Qualifications

• Bachelor’s degree required.
• 3+ years of Microsoft Dynamics 365 Sales administration experience, incl. Dataverse configuration, Power Automate, solution management, deployments, CRM reporting, dashboards, data management, troubleshooting, requirements gathering, documentation, training, and user adoption support.

Responsibilities

• Administer and maintain Microsoft Dynamics 365 Sales and Dataverse, including tables/entities, fields, forms, views, business rules, security roles, dashboards, and reporting.
• Develop and maintain Power Automate cloud flows; manage solution deployments, environment configuration, release support, validation, and deployment readiness.
• Perform data imports, cleanup, audits, deduplication support, and ongoing data quality management to maintain trusted CRM information.
• Troubleshoot functional and technical issues and coordinate with IT and external partners to resolve system problems.
• Partner with Sales, Marketing, Operations, and IT stakeholders to gather requirements, translate business needs, and improve CRM processes and user experience.
• Support User Acceptance Testing and maintain system documentation, process documentation, training materials, and user guides.
• Deliver user training, onboarding, and ongoing CRM support to strengthen adoption and effective platform usage.
• Maintain standard CRM dashboards, reports, and metrics, and support campaign tracking, lead management, customer segmentation, and reporting needs.

Skills

Analytical thinking

Attention to detail

Collaboration

Communication

Continuous improvement

Education

Bachelor’s degree

Tools

Microsoft Dynamics 365 Sales

Dataverse

Power Automate

Power BI

Job description

Electric Power Systems seeks a CRM Administration & Optimization Specialist to administer and optimize Microsoft Dynamics 365 Sales and Dataverse. You will partner with Sales, Marketing, Operations, IT, and external partners to improve processes, data quality, user support, adoption, and overall platform effectiveness.

The role focuses on configuring, deploying, and maintaining CRM components, dashboards, and reports, while enabling strong data governance and user enablement across the