Dynamics 365 CRM Optimization Specialist

Electric Power Systems; Nashville (TN); On-site; USD 90,000 - 120,000; Full time

Benefits offered by this job

Medical/Dental/Vision

401(k) with company match

HSA/FSA

Life & AD&D Insurance

Disability coverage

EAP

Competitive Pay

Professional certifications incentives

Travel per diem

Referral bonuses

Job summary

Electric Power Systems in Nashville is seeking a CRM Administration & Optimization Specialist to manage Microsoft Dynamics 365 Sales and Dataverse, improve data quality, and boost user adoption across Sales, Marketing, and Operations.

The role emphasizes hands-on administration, process optimization, and collaboration with IT and external partners to deliver reliable CRM solutions and actionable insights.

Qualifications

• 3+ years of Microsoft Dynamics 365 Sales administration experience, incl. Dataverse, Power Automate.
• Experience with deployments, CRM reporting, dashboards and data management.
• Strong documentation, training, and user adoption support.
• Preferred: Dynamics 365 and/or Power Platform certification; familiarity with Power BI.

Responsibilities

• Administer and maintain Microsoft Dynamics 365 Sales and Dataverse.
• Develop and maintain Power Automate flows; manage deployments.
• Perform data imports, cleanup, audits, deduplication, data quality.
• Troubleshoot functional and technical issues and coordinate with IT and external partners.
• Gather requirements and translate business needs; improve CRM processes and user experience.
• Deliver user training and maintain system documentation and training materials.
• Maintain standard CRM dashboards, reports, and metrics for campaigns and leads.

Skills

Microsoft Dynamics 365 Sales

Dataverse

Power Automate

CRM reporting

Dashboards

Data quality

User training

Cross-functional collaboration

Troubleshooting

Education

Bachelor’s degree

Tools

Power BI

Power Platform

Job description

Electric Power Systems in Nashville is seeking a CRM Administration & Optimization Specialist to manage Microsoft Dynamics 365 Sales and Dataverse, improve data quality, and boost user adoption across Sales, Marketing, and Operations.

The role emphasizes hands-on administration, process optimization, and collaboration with IT and external partners to deliver reliable CRM solutions and actionable insights.