Dynamics 365 CRM Admin & Process Optimization

careers-epsii; Nashville (TN); On-site; USD 85,000 - 110,000; Full time

Benefits offered by this job

Competitive Pay

Career Path Planning

Incentives for Certifications

Referral Bonuses

Competitive Per Diem for Travel

Job summary

EPSii in Nashville seeks a CRM Administration & Optimization Specialist to administer and optimize Microsoft Dynamics 365 Sales and Dataverse. You will partner with Sales, Marketing, Operations, IT, and external partners to improve processes, strengthen data quality, and boost platform adoption.

The role focuses on user support, training, dashboards, and reporting, with responsibilities spanning data management, solution deployments, and configuration maintenance.

Qualifications

• Bachelor's degree required.
• 3+ years of Microsoft Dynamics 365 Sales administration experience.
• Experience with Dataverse configuration, Power Automate, solution management, deployments, and CRM reporting.

Responsibilities

• Administer and maintain Microsoft Dynamics 365 Sales and Dataverse, including entities, fields, and dashboards.
• Develop and maintain Power Automate flows and manage deployments.
• Conduct data imports, audits, deduplication, and data quality initiatives.
• Troubleshoot issues and coordinate with IT and partners to resolve problems.
• Gather requirements and improve CRM processes with stakeholders.

Skills

Analytical thinking

Attention to detail

Collaboration

Communication

Continuous improvement

Education

Bachelor's degree

Tools

Microsoft Dynamics 365 Sales

Dataverse

Power Automate

Power BI

Job description

EPSii in Nashville seeks a CRM Administration & Optimization Specialist to administer and optimize Microsoft Dynamics 365 Sales and Dataverse. You will partner with Sales, Marketing, Operations, IT, and external partners to improve processes, strengthen data quality, and boost platform adoption.

The role focuses on user support, training, dashboards, and reporting, with responsibilities spanning data management, solution deployments, and configuration maintenance.