Dynamics 365 CRM Administrator - Hybrid Role (Rochester, MN)

Mayo Career Site US; Rochester (MN); Hybrid; USD 90,000 - 120,000; Full time

Job summary

Mayo Clinic in Rochester, MN is seeking a Dynamics 365 CRM specialist to shape and implement our CRM strategy, including design and configuration, conversion mapping, and workflows, collaborating with vendors and internal teams to align processes with business goals.

You will design and deliver user training, assess proficiency, certify competency, and support data integrity while coordinating with Business Development and IT. This is a hybrid role based near Rochester within 100 miles.

Qualifications

• Experience with Microsoft Dynamics 365 CRM platform.
• Ability to design and configure CRM workflows and processes.
• Strong collaboration with vendors and internal teams to implement solutions.

Responsibilities

• Design and configure Dynamics 365 CRM to meet business needs.
• Coordinate conversion mapping and integration with SharePoint/VS.
• Deliver end-user training and certify competency.
• Maintain data quality and oversee system upgrades.

Skills

CRM configuration

Vendor management

Training delivery

Data quality

Tools

SharePoint

Microsoft Visual Studio

Job description

Mayo Clinic in Rochester, MN is seeking a Dynamics 365 CRM specialist to shape and implement our CRM strategy, including design and configuration, conversion mapping, and workflows, collaborating with vendors and internal teams to align processes with business goals.

You will design and deliver user training, assess proficiency, certify competency, and support data integrity while coordinating with Business Development and IT. This is a hybrid role based near Rochester within 100 miles.