Dynamics 365 CRM Admin & Insights Specialist

LATICRETE International; Clarks Summit (Lackawanna County); On-site; USD 85,000 - 110,000; Full time

Benefits offered by this job

Medical

Dental

Vision

401k

Tuition reimbursement

13 paid holidays

Job summary

LATICRETE International seeks a Dynamics365 Administrator to configure, maintain, and optimize the Dynamics365 platform with a focus on Marketing and Customer Insights Journeys. You will collaborate with developers and cross-functional teams to ensure the CRM aligns with business needs and supports strategic initiatives.

The role requires hands-on experience with Dynamics365, Power Platform, Dataverse, and Power BI, plus strong problem-solving and communication skills.

Qualifications

• Bachelor’s degree in Information Technology, Computer Science, or related discipline required. Master’s degree preferred.
• Microsoft Dynamics 365 (CRM) Associate certification required, Expert certification preferred.
• Microsoft Power Platform Developer Associate certification strongly preferred.
• Minimum 2 years of hands-on experience with Microsoft Dynamics365 or Salesforce.com CRM.

Responsibilities

• Configure and maintain Dynamics365 modules: Sales, Customer Service, and Marketing (Customer Insights Journeys).
• Maintain and improve customer-facing Power Pages / Power Apps portals.
• Customize entities, workflows, forms, and dashboards to meet business requirements.
• Manage user roles, permissions, and security settings.
• Monitor system performance and troubleshoot issues.
• Utilize Power Platform tools for system integration and automation.
• Assist BI team in developing PowerBI reports and dashboards.
• Gather requirements and translate them into technical solutions.

Skills

Problem solving

Communication

Independent work

CRM architecture

Education

Bachelor’s degree in IT/CS

Master’s degree preferred

Microsoft Dynamics 365 Associate certification

Microsoft Power Platform Developer Associate certification

Tools

Microsoft Dynamics 365

Power Platform

Dataverse

Power BI

Job description

LATICRETE International seeks a Dynamics365 Administrator to configure, maintain, and optimize the Dynamics365 platform with a focus on Marketing and Customer Insights Journeys. You will collaborate with developers and cross-functional teams to ensure the CRM aligns with business needs and supports strategic initiatives.

The role requires hands-on experience with Dynamics365, Power Platform, Dataverse, and Power BI, plus strong problem-solving and communication skills.