Dynamics 365 BC ERP Support Engineer – Retail Ops

FOCO; Piscataway Township (NJ); On-site; USD 90,000 - 130,000; Full time

Benefits offered by this job

Competitive benefits

Employee merchandise discounts

Job summary

FOCO, a global leader in licensed sports and entertainment merchandise, seeks a Microsoft Dynamics 365 Business Central Support Engineer for its Piscataway, NJ headquarters.

You will serve as a technical resource for day-to-day BC ERP operations, partnering with Accounting, Finance, Inventory, Operations, and Warehouse teams to ensure data integrity, system reliability, and process improvements in a fast-paced retail environment.

Qualifications

• 3+ years of ERP support, implementation, or Business Central/NAV experience.
• Experience supporting Microsoft D365 Business Central (BC) or Dynamics NAV environments.
• Experience supporting post-implementation ERP environments and end-user support.

Responsibilities

• Serve as the primary contact for end users regarding Business Central support issues.
• Troubleshoot issues across Finance, Inventory, Warehouse, Purchasing, and Order Management modules.
• Diagnose root causes including GL impacts, inventory discrepancies, and transaction errors.
• Monitor ERP performance and escalate technical issues as needed.
• Ensure master data accuracy and transaction integrity across the ERP environment.
• Configure, maintain, and optimize core BC modules (AP/AR, Inventory, Banking, FA, Intercompany).
• Create and maintain SOPs, user guides, and technical documentation.
• Train new users and support ERP adoption and efficiency.

Skills

ERP support

BC Business Central

Troubleshooting

Cross-functional collaboration

Data integrity

SQL basics

Education

BC certification

Tools

SQL Server

Power BI

SharePoint

Job description

FOCO, a global leader in licensed sports and entertainment merchandise, seeks a Microsoft Dynamics 365 Business Central Support Engineer for its Piscataway, NJ headquarters.

You will serve as a technical resource for day-to-day BC ERP operations, partnering with Accounting, Finance, Inventory, Operations, and Warehouse teams to ensure data integrity, system reliability, and process improvements in a fast-paced retail environment.