Dynamic Store Operations Specialist

CarMax; Costa Mesa (CA); Hybrid; USD 24,000 - 39,000; Full time

Job summary

CarMax Costa Mesa is seeking a Business Operations Associate to support store operations, process sales, auctions, and appraisals, and ensure accurate paperwork. You will handle cash, audits, and customer communications in a fast-paced team environment.

The role emphasizes data accuracy, strong organization, and reliability, with opportunities to mentor new associates and contribute across departments while upholding CarMax's standards.

Responsibilities

• Deliver outstanding customer service by greeting customers, answering questions, and guiding them through paperwork processes.
• Process and audit paperwork for retail and wholesale sales, including deal jackets, finance contracts, and DMV documentation.
• Manage auction and appraisal transactions, ensuring accurate titles, payoffs, and proper documentation for funding.
• Handle cash management tasks, including receiving payments, preparing deposits, and maintaining security protocols.
• Train and mentor new associates and support store operations by assisting multiple departments and balancing overflow traffic.
• Perform clerical duties such as filing, data entry, and reconciliation of missing information while maintaining accuracy.
• Follow CarMax Environmental, Health and Safety (EH&S) requirements and maintain a clean and orderly work area.

Job description

CarMax Costa Mesa is seeking a Business Operations Associate to support store operations, process sales, auctions, and appraisals, and ensure accurate paperwork. You will handle cash, audits, and customer communications in a fast-paced team environment.

The role emphasizes data accuracy, strong organization, and reliability, with opportunities to mentor new associates and contribute across departments while upholding CarMax's standards.