ServiceTitan Dispatch & Office Coordinator

The Contractor Consultants; San Juan Capistrano (CA); On-site; USD 34,000 - 47,000; Full time

Benefits offered by this job

401(k) matching

Health insurance

Paid time off

Tech package

Job summary

DC Plumbing, Heating and Air Conditioning is seeking an Office Coordinator to drive daily operations in San Clemente, CA. You will bridge the office and field teams, manage dispatch, and support customer satisfaction in a family-oriented environment.

This full-time role requires 3+ years in front-office coordination, proficiency with ServiceTitan or HouseCall Pro, and strong communication. We offer competitive pay, benefits, and ongoing training.

Qualifications

• Minimum of 3 years of experience in front-office coordination or dispatching.
• Experience using ServiceTitan or HouseCall Pro and managing maintenance programs.
• Ability to multitask and handle high call volume in a fast-paced environment.
• Strong interpersonal and communication skills to collaborate with field crews.

Responsibilities

• Manage high-volume inbound phone calls professionally, efficiently, and courteously.
• Dispatch field technicians using ServiceTitan to optimize routing and response times.
• Maintain and set up customer maintenance programs to drive long-term retention.
• Coordinate front-office operations, including data entry, document preparation, and filing.
• Oversee office supply inventory and place orders to prevent delays.
• Collaborate with field technicians to resolve scheduling conflicts and improve communication.

Skills

Front-office coordination

Dispatching

ServiceTitan

HouseCall Pro

Multitasking

Communication skills

Education

High School Diploma or GED

Tools

ServiceTitan software

HouseCall Pro software

Job description

DC Plumbing, Heating and Air Conditioning is seeking an Office Coordinator to drive daily operations in San Clemente, CA. You will bridge the office and field teams, manage dispatch, and support customer satisfaction in a family-oriented environment.

This full-time role requires 3+ years in front-office coordination, proficiency with ServiceTitan or HouseCall Pro, and strong communication. We offer competitive pay, benefits, and ongoing training.