Dynamic Service Dispatch Coordinator

GOEBEL FIXTURE COMPANY; Metairie (LA); On-site; USD 41,000 - 50,000; Full time

Benefits offered by this job

Medical, dental, vision insurance

Life insurance

Disability coverage

FSA

Paid holidays

Paid vacation

401(k) with company match

Job summary

GOEBEL FIXTURE COMPANY is seeking an Administrative Coordinator in Metairie, LA to provide administrative and dispatch support for the service department. You will help field technicians stay informed, scheduled, and prepared while keeping customers and office staff updated.

The role emphasizes personable communication, organizing changing priorities in a fast-paced environment, and building strong relationships with customers and teams.

Qualifications

• Two or more years of administrative, service coordination, dispatch, or office experience.
• Personable, respectful, and professional communication skills, with the ability to build productive working relationships with customers, field technicians, vendors, and office staff.
• Strong organizational and time management abilities.
• Ability to manage multiple priorities in a fast-paced environment.
• Proficient in Microsoft Office.

Responsibilities

• Answer incoming phone calls and direct customers appropriately.
• Monitor and respond to customer emails.
• Create and maintain electronic job files.
• Assist with preparing proposals, service agreements, and customer documentation.
• Maintain accurate customer records and databases.
• Scan, organize, and file project documents.
• Coordinate daily technician schedules, route field personnel efficiently, and communicate assignments or schedule changes clearly and respectfully.
• Enter and update service work orders.
• Monitor open service calls, identify schedule changes or conflicts, and provide timely updates to customers, field technicians, and office staff.
• Track pending service requests and follow up as needed.
• Assist management with daily service department operations.
• Assist with ordering job material.
• Coordinate lead times with vendors.
• Provide professional and courteous customer service.
• Communicate scheduling updates and technician arrival information.
• Follow up with customers after service visits when requested.
• Respond calmly and respectfully to scheduling conflicts and customer concerns, gather the necessary details, and coordinate an appropriate resolution with the service team.
• Assist Service Managers with daily administrative tasks.
• Support Operations with scheduling and reporting.
• Help maintain departmental organization and workflow.
• Perform other administrative duties as assigned.
• Serve as a reliable communication link between field technicians and office staff by sharing clear, accurate, and timely updates in a personable and respectful manner.

Skills

Administrative experience

Customer communication

Organizational skills

Multitasking

Microsoft Office

Tools

Outlook

Excel

Word

Job description

GOEBEL FIXTURE COMPANY is seeking an Administrative Coordinator in Metairie, LA to provide administrative and dispatch support for the service department. You will help field technicians stay informed, scheduled, and prepared while keeping customers and office staff updated.

The role emphasizes personable communication, organizing changing priorities in a fast-paced environment, and building strong relationships with customers and teams.