Automotive Service Advisor: Elevate Service & Sales

Doral Corporation; Florida; On-site; USD 65,000 - 100,000; Full time

Benefits offered by this job

Medical, dental, and vision insurance

401(k)

Paid time off

Employee discounts

Mazda manufacturer training

Professional development opportunities

Opportunities for advancement

Job summary

Ocean Mazda Doral is actively seeking an experienced Automotive Service Advisor to join our Service team. You will be the primary liaison between customers and technicians, documenting concerns, presenting estimates, and maintaining clear communication through repairs.

Ideal candidates bring automotive service experience, strong customer-service and sales skills, and fluency in English and Spanish. This is a full-time, on-site role with growth opportunities within the Ocean Automotive Group.

Qualifications

• Previous automotive Service Advisor experience strongly preferred.
• Bilingual English/Spanish strongly preferred.
• Strong customer-service and sales skills.
• Ability to understand technician recommendations and communicate them effectively to customers.

Responsibilities

• Greet Service customers promptly and professionally.
• Listen carefully to customer concerns and accurately document vehicle symptoms and service requests.
• Open and manage repair orders accurately.
• Review vehicle service history and manufacturer-recommended maintenance.
• Explain completed repairs, maintenance performed, and applicable recommendations to customers.

Skills

Service Advisor experience

Bilingual English/Spanish

Customer-service skills

Sales skills

Tools

CDK experience

Job description

Ocean Mazda Doral is actively seeking an experienced Automotive Service Advisor to join our Service team. You will be the primary liaison between customers and technicians, documenting concerns, presenting estimates, and maintaining clear communication through repairs.

Ideal candidates bring automotive service experience, strong customer-service and sales skills, and fluency in English and Spanish. This is a full-time, on-site role with growth opportunities within the Ocean Automotive Group.