Dynamic Service Advisor - Training, Growth & Benefits

Honda; Los Angeles (CA); On-site; USD 42,000 - 66,000; Full time

Benefits offered by this job

Fast paced work environment

Paid training and development

Career growth opportunities

Medical, dental, vision and other ben

Paid vacation and sick time

401(k) retirement program with Company

Job summary

Honda of North Hollywood is seeking an experienced Service Advisor to greet guests, discuss vehicle needs, and present recommended service options with clear repair orders. You will conduct walk-around inspections, generate estimates, and manage appointments to ensure timely vehicle service while delivering a high level of customer satisfaction.

The role requires strong communication, teamwork, and a focus on maintaining the dealership’s values and integrity in a fast-paced environment.

Qualifications

• Previous experience as a Service Advisor preferred
• Strong customer service orientation and communication skills
• Background check and pre-employment drug screen required

Responsibilities

• Greet guests as they arrive in the Service drive
• Communicate empathetically with guests about their vehicle and needs
• Offer solutions and add-on services to guests
• Prepare detailed repair orders with clear instructions
• Provide timely follow-up on repair orders and inform guests of changes
• Maintain high Customer Service Index (CSI) scores and quality control
• Process monetary transactions accurately
• Assist customers in selecting recommended services
• Utilize walk-around inspections to explain vehicle condition
• Generate service quotes and estimates for customers
• Schedule appointments and manage the service calendar
• Conduct post-repair follow-ups and resolve complaints
• Maintain dealership values and integrity
• Analyze information to resolve issues and support timely decisions

Skills

Customer service

Communication

Negotiation

Organizational skills

Teamwork

Problem solving

Job description

Honda of North Hollywood is seeking an experienced Service Advisor to greet guests, discuss vehicle needs, and present recommended service options with clear repair orders. You will conduct walk-around inspections, generate estimates, and manage appointments to ensure timely vehicle service while delivering a high level of customer satisfaction.

The role requires strong communication, teamwork, and a focus on maintaining the dealership’s values and integrity in a fast-paced environment.