Service Advisor

Honda; Los Angeles (CA); On-site; USD 42,000 - 66,000; Full time

Benefits offered by this job

Fast paced work environment

Paid training and development

Career growth opportunities

Medical, dental, vision and other ben

Paid vacation and sick time

401(k) retirement program with Company

Job summary

Honda of North Hollywood is seeking an experienced Service Advisor to greet guests, discuss vehicle needs, and present recommended service options with clear repair orders. You will conduct walk-around inspections, generate estimates, and manage appointments to ensure timely vehicle service while delivering a high level of customer satisfaction.

The role requires strong communication, teamwork, and a focus on maintaining the dealership’s values and integrity in a fast-paced environment.

Qualifications

• Previous experience as a Service Advisor preferred
• Strong customer service orientation and communication skills
• Background check and pre-employment drug screen required

Responsibilities

• Greet guests as they arrive in the Service drive
• Communicate empathetically with guests about their vehicle and needs
• Offer solutions and add-on services to guests
• Prepare detailed repair orders with clear instructions
• Provide timely follow-up on repair orders and inform guests of changes
• Maintain high Customer Service Index (CSI) scores and quality control
• Process monetary transactions accurately
• Assist customers in selecting recommended services
• Utilize walk-around inspections to explain vehicle condition
• Generate service quotes and estimates for customers
• Schedule appointments and manage the service calendar
• Conduct post-repair follow-ups and resolve complaints
• Maintain dealership values and integrity
• Analyze information to resolve issues and support timely decisions

Skills

Customer service

Communication

Negotiation

Organizational skills

Teamwork

Problem solving

Job description

About the Organization Honda of North Hollywood is under new ownership! Join our team for exciting opportunities and a place where you can advance your automotive career. As a family owned dealership we welcome you to become part of it. Join a positive, creative and challenging workplace that promotes excellence and achievement as we aim to deliver the very best experience possible to our customers. We are looking for dedicated and motivated professionals who share the same passion to join our team. We are the fastest growing dealership in the country and there are many opportunities for you to pursue your career goals.

Description

Honda of North Hollywood is under new ownership and expanding! We are looking for qualified, motivated and exceptional individulas to become part of our team. We are looking for high energy and customer service oreiented Service Advisors

What You’ll Do:

• Greet guests as they arrive in the Service drive
• Communicate empathetically with guests about their vehicle
• Offer solutions and added services to guests
• Prepare detailed repair orders after initial inspection with exact instructions, making special note of primary concern(s) from the guest
• Provide timely follow-up progress of each repair order and contact guests with repair changes
• Analyze quality control reports and maintain a high Customer Service Index Score
• Process monetary transactions
• Assist all customers (retail and shop) in selecting suggested service in a friendly, professional, and efficient manner
• Utilize walk around process to increase customer awareness of vehicle condition and build rapport
• Generate service order estimates/quotes for customers
• Schedule appointments and maintain an organized schedule
• Conduct post-repair follow up
• Resolve customer complaints
• Maintain value, quality, and integrity
• Continue to maintain our dealership's value, quality, and integrity
• Analyze information and evaluate alternatives in an effort to resolve issues and make sound, timely decisions.

Exempt/Non-Exempt Non-Exempt

Full-Time/Part-Time Full-Time

Position Experienced Service Advisor

Req Number SER-25-00002

Position Requirements

Qualifications

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. Individual should possess:

• Previous experience as a Service Advisor is preferred
• Self-motivated, goal-oriented, enthusiastic presence with an ability to work effectively and efficiently in a team environment.
• Excellent communication, customer service, organizational and negotiation skills
• Ability to apply a common sense understanding to carry out instructions furnished in written, oral, or diagram form.
• Strong computer and phone skills
• Work effectively and efficiently as an individual and in a team environment.
• Have and maintain an excellent driving record.
• Professional appearance and work ethic
• All potential employees must pass pre-employment testing including a background check and drug screen

Physical Demands

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Individual will be required to:

• Sit and/or stand interchangeably throughout the day.
• Sit and/or stand for long periods at a time.
• Use hands, fingers and arms continually, frequently and throughout the day.
• Bend, crouch, crawl, stoop and kneel continually, frequently and throughout the day.
• Pick-up, lift and carry items that may exceed 50 pounds.
• Operate and drive vehicles or equipment, as needed, in a safe manner.

Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

What we offer:

• Fast paced work environment
• Paid training and development
• Career growth opportunities
• Medical, dental, vision and other benefits for you and your qualified family members
• Paid vacation and sick time
• 401(k) retirement program with Company Match

The statements herein are intended to describe the general nature and levels of the work performed by employees, but are not a complete list of responsibilities, duties, and skills required of personnel so classified. Furthermore, the job description does not constitute a written or implied contract for employment. Honda of North Hollywood reserves the right to revise or change job duties and responsibilities as the need arises.

Honda of North Hollywood is an Equal Opportunity Employer and does not discriminate against otherwise qualified applicants on the basis of race, color, religion, national origin, sex, age, gender identity, sexual orientation, veteran status or on the basis of disability.

Open Date 11/4/2026

EOE Statement We are an equal employment opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status or any other characteristic protected by law.

This position is currently accepting applications.