Automotive Service Advisor — Customer-Focused Growth Path

Lithia Motors, Inc; Dallas (TX); On-site; USD 45,000 - 65,000; Full time

Benefits offered by this job

Competitive pay

Medical, Dental and Vision Plans

Paid Holidays & PTO

Short and Long-Term Disability

Paid Life Insurance

401(k) Retirement Plan

Employee Stock Purchase Plan

Lithia Learning Center

Vehicle Purchase Discounts

Wellness Programs

Job summary

Dallas Honda is seeking a Service Advisor to join one of the largest Honda dealerships in Texas. You will initiate automotive services, develop estimates, and maintain customer records while delivering an exceptional service experience.

You will work with a tenured team, communicate with customers and technicians, and manage warranty administration. A background in automotive service and a DMV-acceptable driving record are required.

Qualifications

• 1+ year of Service Advisor experience.
• 1+ year experience as an automotive technician a plus.
• Team player focused on exemplary customer service.
• 1 year of mechanical understanding of an automobile.
• Acceptable driving record and a valid driver’s license in your state of residence

Responsibilities

• Serve as the communicator and liaison between the customer and technician; ensuring the customer’s needs are understood by the technician and the needed and recommended service/repairs are understood by the customer.
• Develop estimates by costing materials, supplies, and labor; calculating customer’s payment, including deductibles.
• Prepare repair orders (RO), obtaining approval signatures and entering RO into service database system.
• Communicate additional repair and service needs to the customer based on vehicle inspection.
• Administer the manufacturer warranty for qualifying vehicle repairs.
• Keeping customer informed of service specials, completion times and service expenses.

Skills

Customer service

Mechanical understanding

Valid driver’s license

Team player

Job description

Dallas Honda is seeking a Service Advisor to join one of the largest Honda dealerships in Texas. You will initiate automotive services, develop estimates, and maintain customer records while delivering an exceptional service experience.

You will work with a tenured team, communicate with customers and technicians, and manage warranty administration. A background in automotive service and a DMV-acceptable driving record are required.