Dynamic Service Advisor: Drive Service Wins

Parks-Chevrolet-Richmond; Richmond (VA); On-site; USD 42,000 - 65,000; Full time

Job summary

Parks Chevrolet Richmond is seeking a Service Advisor to schedule appointments, greet customers at their vehicle, and guide them through the service process. You will use the e-Advisor tool and walkaround SOPs, presenting soft sale items and informing clients about recalls and promotions.

You will work with technicians to identify maintenance needs from service history data, estimate parts and labor costs, and keep customers updated on progress and delivery readiness with a focus on customer

Qualifications

• High school diploma or equivalent is required.
• Must be authorized to work in the USA.
• Pre-employment testing including background checks, MVR and drug screen.

Responsibilities

• Schedule appointments with customers
• Meet and greet customers at their vehicle
• Utilize the e-Advisor tool on every vehicle
• Perform proper walkarounds per SOP guidelines
• Executes the service SOP (Standard Operating Procedures) at all times.
• Presents soft sale menu items during the time of write-up
• Informs customers of any open recall that may pertain to their vehicle.
• Utilizes AutoPoint and ensures all pertinent categories are above 90% usage
• Performs an active delivery with every customer
• Updates all open repair orders daily in Reverse Risk.
• Work with customers and technicians to identify required maintenance using service history data
• Advise customers on necessary/suggested services, and notify customers of any current special promotions and up-sell additional services
• Compute the cost of replacement parts and labor to restore the vehicle to the condition specified by the customer
• Estimate the cost of mechanical, electric, or other repairs
• Enter itemized estimate on service order and explain estimate to the customer to gain their understanding of all services provided
• Determine the progress of repair/service orders and inform customers accordingly
• Ensure comprehensive re-delivery check of customer vehicle, ensuring cleanliness and that all items identified for service/repair have been carried out appropriately and on schedule
• Review results of customer satisfaction surveys with the service manager
• Establish positive relationships with customers
• Meet the dealership standards for repair/order production

Job description

Parks Chevrolet Richmond is seeking a Service Advisor to schedule appointments, greet customers at their vehicle, and guide them through the service process. You will use the e-Advisor tool and walkaround SOPs, presenting soft sale items and informing clients about recalls and promotions.

You will work with technicians to identify maintenance needs from service history data, estimate parts and labor costs, and keep customers updated on progress and delivery readiness with a focus on customer