Dynamic Service Advisor: Customer-First Auto Care

Holiday Automotive; Fond du Lac (WI); On-site; USD 44,000 - 66,000; Full time

Benefits offered by this job

5-day work week

Accelerated PTO

Medical, Dental, Vision insurance

401(k) with company contribution

Health Savings Account

Flex Spending Options

Life and Disability Insurance

Employee discounts on vehicles

On-going Training

Supportive leadership team

Gillie Cookies

Job summary

Holiday Automotive in Fond du Lac, WI is seeking a Service Advisor to greet guests, document concerns, and coordinate with technicians to ensure a smooth, positive service experience. You will present maintenance recommendations and clear estimates in a fast-paced, friendly environment.

The role emphasizes customer service, accurate invoicing, and effective communication, with opportunities for growth and a comprehensive benefits package in a family-owned dealership that values work-life balance.

Qualifications

• Friendly, customer-focused demeanor.
• Experience in service advisory is a plus.
• Organized and able to multitask in a fast-paced setting.
• General automotive knowledge helpful.

Responsibilities

• Greet customers promptly and warmly.
• Document vehicle concerns as described by the customer.
• Determine needs and recommend maintenance.
• Prepare and present service estimates.
• Establishes and communicates next steps.
• Monitor progress and update customers regularly.
• Verify final invoice matches work performed.
• Explain completed work and charges to customers.

Skills

Friendly demeanor

Service advisory experience

Organized multitasking

General auto knowledge

Job description

Holiday Automotive in Fond du Lac, WI is seeking a Service Advisor to greet guests, document concerns, and coordinate with technicians to ensure a smooth, positive service experience. You will present maintenance recommendations and clear estimates in a fast-paced, friendly environment.

The role emphasizes customer service, accurate invoicing, and effective communication, with opportunities for growth and a comprehensive benefits package in a family-owned dealership that values work-life balance.