Customer-Focused Automotive Service Advisor

LaFontaine Automotive Group; Highland (MI); On-site; USD 42,000 - 66,000; Full time

Benefits offered by this job

Competitive pay

Employee referrals

Employee discounts

Benefits package

Voluntary benefits

401(k) with match

Paid time off

Holiday pay

Job summary

LaFontaine Automotive Group seeks an Automotive Service Advisor to schedule service, quote repairs, and upsell services while delivering exceptional customer service. The role emphasizes accuracy in repair orders, strong communication, and teamwork within a busy service department.

You will interact with customers, explain care recommendations, and ensure smooth workflow from intake to vehicle delivery in a fast-paced environment.

Qualifications

• Proven problem-solving and multitasking abilities.
• Experience with repair orders and service documentation.
• Comfortable with computers and web navigation.
• Strong written and verbal communication for customers and team.

Responsibilities

• Greet customers and collect vehicle data for service.
• Provide labor and parts estimates and obtain approvals.
• Schedule service work and communicate progress to customers.
• Aim to maintain CSI ratings and ensure quality control.

Skills

Problem Solving

Documentation & Repair Orders

Computer literacy

Communication skills

Customer focus

Overcome objections

Positive attitude

Team player

Excellent communication

Education

High School Diploma or GED

Job description

LaFontaine Automotive Group seeks an Automotive Service Advisor to schedule service, quote repairs, and upsell services while delivering exceptional customer service. The role emphasizes accuracy in repair orders, strong communication, and teamwork within a busy service department.

You will interact with customers, explain care recommendations, and ensure smooth workflow from intake to vehicle delivery in a fast-paced environment.