Automotive Service Advisor: Customer Experience

Holiday Automotive, Inc.; Fond du Lac (WI); On-site; USD 40,000 - 60,000; Full time

Benefits offered by this job

5-day work week

Accelerated Paid Time Off (PTO) Schedule

Ample Medical, Dental, and Vision insurance Options

Locally-managed 401(k) Program with Company Contribution

Health Savings Account with Company Contribution

Flex Spending Options

Life and Disability Insurance Options

Accident, Critical Illness, and Hospital Indemnity Insurance Options

Employee Discounts on Vehicles, Services, Parts, and Accessories

On-going Training and Education

Professional Respect of a Caring, Innovative Leadership Team

Fun Treats from Time-to-Time

Job summary

Holiday Automotive, Inc. is seeking a Service Advisor to join their team in Fond du Lac, Wisconsin. This customer-facing position requires excellent communication skills to ensure a smooth experience for both guests and technicians. The ideal candidate will be organized, friendly, and capable of multitasking while maintaining a strong focus on customer satisfaction.

Benefits include a 5-day work week, flexible PTO, comprehensive health insurance options, and employee discounts on vehicles and services. Training and a supportive leadership team are also part of the experience.

Qualifications

• Experience in a Service Advisory Role is a plus.

Responsibilities

• Welcomes Customers Promptly and Genuinely
• Clearly Documents Vehicle Concerns as Described by the Customer
• Determines Needs and Recommends Vehicle Maintenance
• Prepares and Presents Service Estimates
• Establishes and Communicates Next Steps
• Monitors the Progress of Each Vehicle: Updating Customers Frequently
• Verifies that Final Invoice Matches Work Performed on the Repair Order
• Presents and Explains Completed Work and Charges to Customers

Skills

Kind and Friendly Demeanor

Organized and Able to Multitask

General Automotive Knowledge and Enthusiasm

Job description

Holiday Automotive, Inc. is seeking a Service Advisor to join their team in Fond du Lac, Wisconsin. This customer-facing position requires excellent communication skills to ensure a smooth experience for both guests and technicians. The ideal candidate will be organized, friendly, and capable of multitasking while maintaining a strong focus on customer satisfaction.

Benefits include a 5-day work week, flexible PTO, comprehensive health insurance options, and employee discounts on vehicles and services. Training and a supportive leadership team are also part of the experience.