Dynamic Automotive Service Advisor for Customer Impact

LaFontaine Genesis of Commerce; Commerce (CA); On-site; USD 42,000 - 66,000; Full time

Benefits offered by this job

Competitive pay

Referral program

Discounts on service

Benefits package

Voluntary benefits

401(k) match

Holiday savings

Paid time off

Holiday pay

Job summary

LaFontaine Automotive Group is hiring an Automotive Service Advisor to schedule service work, discuss repairs with customers, and drive sales of additional services. The role emphasizes customer satisfaction and accurate repair order documentation.

The position requires strong communication, computer skills, and a professional appearance, with a focus on building long-term customer relationships and delivering an exceptional service experience.

Qualifications

• Must demonstrate problem-solving and customer-service skills.
• Strong written and verbal communication abilities.
• Proficient with computers and repair orders.
• High school diploma or GED; 2+ years experience preferred.

Responsibilities

• Greet customers in a friendly, professional manner and gather vehicle information.
• Provide accurate estimates for labor and parts, and obtain customer approvals.
• Maintain CSI by ensuring quality workmanship and follow-up with customers.
• Explain repair recommendations clearly and document all changes.
• Keep work areas and waiting areas clean and organized.

Skills

Problem solving

Documentation & RO entry

Computer proficiency

Written communication

Customer focus

Objection handling

Positive attitude

Team player

Strong communication

Education

High School Diploma or GED

Job description

LaFontaine Automotive Group is hiring an Automotive Service Advisor to schedule service work, discuss repairs with customers, and drive sales of additional services. The role emphasizes customer satisfaction and accurate repair order documentation.

The position requires strong communication, computer skills, and a professional appearance, with a focus on building long-term customer relationships and delivering an exceptional service experience.