Service Appointment Coordinator: Fast-Paced, Customer-Driven

Holiday Automotive, Inc.; Fond du Lac (WI); On-site; USD 35,000 - 50,000; Full time

Benefits offered by this job

Accelerated Paid Time Off (PTO) Schedule

Ample Medical, Dental, and Vision insurance Options

Locally-managed 401(k) Program with Company Contribution

Health Savings Account with Company Contribution

Flex Spending Options

Life and Disability Insurance Options

Accident, Critical Illness, and Hospital Indemnity Insurance Options

Employee Discounts on Vehicles, Services, Parts, and Accessories

On-going Training and Education

Professional Respect from Leadership Team

Fun Treats from Time-to-Time

Job summary

Holiday Automotive, Inc. is seeking an Appointment Coordinator in Fond du Lac, Wisconsin, responsible for scheduling vehicle service appointments. In this role, you'll manage customer inquiries using CRM software, ensuring excellent customer engagement.

This position is fast-paced and requires strong phone skills, effective multitasking, and a commitment to customer service. Join a family-owned company known for its positive atmosphere and strong employee benefits, including generous PTO and a supportive leadership team.

Qualifications

• Strong phone handling and customer interaction skills are required.

Responsibilities

• Answer and effectively handle all phone appointments with a caring and friendly tone.
• Respond to internet inquiries about vehicle service and maintenance.
• Interact professionally with colleagues to solve customer concerns.
• Use customers' desired communication methods to transfer trust to the service team.

Skills

Strong Phone Skills

Time Management

Multi-Tasking

Effective Prioritization of Tasks

Job description

Holiday Automotive, Inc. is seeking an Appointment Coordinator in Fond du Lac, Wisconsin, responsible for scheduling vehicle service appointments. In this role, you'll manage customer inquiries using CRM software, ensuring excellent customer engagement.

This position is fast-paced and requires strong phone skills, effective multitasking, and a commitment to customer service. Join a family-owned company known for its positive atmosphere and strong employee benefits, including generous PTO and a supportive leadership team.