Dynamic Service Advisor — Customer-First Auto Care

Jenkins and Wynne Honda; Clarksville (TN); On-site; USD 45,000 - 65,000; Full time

Benefits offered by this job

Competitive compensation

Paid holidays

Competitive earned vacation time

401(k) retirement plan with company

Health, dental, and vision insurance

Health Savings Account (HSA) options

Employee discounts on vehicle

Opportunities for continued growth and

Supportive, team-oriented workplace

Established service department with a

Complimentary tickets to events

Job summary

Jenkins & Wynne Honda in Clarksville, TN is seeking a motivated Service Advisor to join our team. You will be the primary contact between customers and service technicians, ensuring clear communication, honest recommendations, and a positive service experience.

This role requires strong customer service skills, the ability to explain maintenance clearly, and the talent to manage multiple tasks in a fast-paced dealership environment.

Qualifications

• Previous automotive service advisor experience preferred.
• Honda dealership or manufacturer experience is a plus.
• Strong customer service, communication, and organizational skills.
• Ability to explain automotive maintenance and repairs clearly to customers.
• Valid driver's license and acceptable driving record.

Responsibilities

• Greet service customers professionally and provide a welcoming, positive experience.
• Listen to customer concerns, identify service needs, and accurately document vehicle concerns and requested repairs.
• Recommend maintenance and repair services based on vehicle condition, manufacturer recommendations, and technician findings.
• Prepare accurate repair orders and communicate estimated costs and completion times.
• Maintain consistent communication with customers regarding vehicle status, repair recommendations, and service updates.
• Review technician inspection findings and clearly explain recommended services to customers.
• Obtain customer authorization before proceeding with additional repairs.
• Coordinate with service technicians, parts personnel, and service management to ensure efficient workflow.
• Explain completed repairs, warranty coverage, and service recommendations at vehicle pickup.
• Build lasting customer relationships through professionalism, transparency, and exceptional service.
• Maintain accurate service records and follow dealership and manufacturer procedures.
• Meet departmental goals for customer satisfaction, productivity, and service performance.

Skills

Customer service

Communication

Organizational skills

Multitasking

Tools

Dealership service software

Job description

Jenkins & Wynne Honda in Clarksville, TN is seeking a motivated Service Advisor to join our team. You will be the primary contact between customers and service technicians, ensuring clear communication, honest recommendations, and a positive service experience.

This role requires strong customer service skills, the ability to explain maintenance clearly, and the talent to manage multiple tasks in a fast-paced dealership environment.