Service Advisor - Honda

Jenkins & Wynne; Clarksville (TN); On-site; USD 40,000 - 52,000; Full time

Benefits offered by this job

Competitive compensation

Paid holidays

Vacation time

401(k) retirement plan with company-m

Health insurance

HSA options

Employee discounts on vehicle, parts, 

Career growth

Teamwork culture

Established service department

Job summary

Jenkins & Wynne Honda in Clarksville, TN is seeking a motivated Service Advisor to be the primary contact between customers and service technicians, ensuring clear communication and honest recommendations for a positive service experience.

The ideal candidate has automotive service advisory experience, strong customer service and organizational skills, and the ability to explain maintenance and repair costs clearly. This full-time role offers competitive benefits and a team-oriented workplace.

Qualifications

• Previous automotive service advisor experience preferred.
• Honda dealership or manufacturer experience is a plus.
• Strong customer service, communication, and organizational skills.
• Ability to explain automotive maintenance and repairs in a clear, professional manner.
• Comfortable discussing service recommendations, estimates, and repair costs with customers.
• Ability to multitask and manage customer needs in a fast-paced service environment.
• Basic computer skills and ability to learn dealership service software.
• Strong problem-solving skills and attention to detail.
• Valid driver's license and acceptable driving record.
• Positive attitude, dependable work ethic, and commitment to teamwork.

Responsibilities

• Greet service customers professionally and provide a welcoming, positive experience.
• Listen to customer concerns, identify service needs, and accurately document vehicle concerns and requested repairs.
• Recommend maintenance and repair services based on vehicle condition, manufacturer recommendations, and technician findings.
• Prepare accurate repair orders and communicate estimated costs and completion times.
• Maintain consistent communication with customers regarding vehicle status, repair recommendations, and service updates.
• Review technician inspection findings and clearly explain recommended services to customers.
• Obtain customer authorization before proceeding with additional repairs.
• Coordinate with service technicians, parts personnel, and service management to ensure efficient workflow.
• Explain completed repairs, warranty coverage, and service recommendations at vehicle pickup.
• Build lasting customer relationships through professionalism, transparency, and exceptional service.
• Maintain accurate service records and follow dealership and manufacturer procedures.
• Meet departmental goals for customer satisfaction, productivity, and service performance.

Skills

Customer service

Communication

Organization

Multitasking

Problem solving

Driver's license

Teamwork

Job description

Now Hiring: Honda Service Advisor

Jenkins & Wynne Honda | Clarksville, TN | Full-Time

Build Your Career with Jenkins & Wynne Honda!

Jenkins & Wynne Honda is seeking a motivated, customer-focused Honda Service Advisor to join our team in Clarksville, Tennessee!

We're looking for a professional, dependable individual who enjoys working with people, thrives in a fast-paced environment, and takes pride in delivering exceptional customer service.

As a Service Advisor, you'll serve as the primary point of contact between our customers and service technicians, helping ensure every customer receives clear communication, honest recommendations, and a positive service experience.

At Jenkins & Wynne, we believe our employees are the foundation of our success. We're committed to providing a supportive work environment, competitive benefits, and a workplace where hard work is recognized and appreciated.

Benefits & Perks

We offer a comprehensive benefits package and a robust employee appreciation program designed to recognize and reward our team.

Compensation, Time Off & Financial Benefits

• Competitive compensation

• Paid holidays

• Competitive earned vacation time

• 401(k) retirement plan with company match

• Health, dental, and vision insurance

• Health Savings Account (HSA) options

Workplace Benefits

• Employee discounts on vehicle purchases, parts, and service

• Opportunities for continued professional growth and development

• Supportive, team-oriented workplace

• Established service department with a strong customer base

Employee Appreciation & Extras

• Complimentary tickets to events at F&M Bank Arena

• Workplace events, including food truck visits

• Employee appreciation celebrations and special events

• A robust employee appreciation program that recognizes the hard work and dedication of our team

Job Responsibilities

• Greet service customers professionally and provide a welcoming, positive experience.

• Listen to customer concerns, identify service needs, and accurately document vehicle concerns and requested repairs.

• Recommend maintenance and repair services based on vehicle condition, manufacturer recommendations, and technician findings.

• Prepare accurate repair orders and communicate estimated costs and completion times.

• Maintain consistent communication with customers regarding vehicle status, repair recommendations, and service updates.

• Review technician inspection findings and clearly explain recommended services to customers.

• Obtain customer authorization before proceeding with additional repairs.

• Coordinate with service technicians, parts personnel, and service management to ensure efficient workflow.

• Explain completed repairs, warranty coverage, and service recommendations at vehicle pickup.

• Build lasting customer relationships through professionalism, transparency, and exceptional service.

• Maintain accurate service records and follow dealership and manufacturer procedures.

• Meet departmental goals for customer satisfaction, productivity, and service performance.

Qualifications

• Previous automotive service advisor experience preferred.

• Honda dealership or manufacturer experience is a plus.

• Strong customer service, communication, and organizational skills.

• Ability to explain automotive maintenance and repairs in a clear, professional manner.

• Comfortable discussing service recommendations, estimates, and repair costs with customers.

• Ability to multitask and manage customer needs in a fast-paced service environment.

• Basic computer skills and ability to learn dealership service software.

• Strong problem-solving skills and attention to detail.

• Valid driver's license and acceptable driving record.

• Positive attitude, dependable work ethic, and commitment to teamwork.

Why Jenkins & Wynne?

Jenkins & Wynne has a long-standing reputation in the Clarksville community for over 70 years, and we believe that taking care of our employees is just as important as taking care of our customers.

We're more than just a dealership. We're a team that celebrates accomplishments, recognizes hard work, and invests in creating a workplace where people want to stay and grow.

Our Service Advisors play an important role in building customer trust, maintaining long-term relationships, and ensuring our customers feel confident in the care of their vehicles.

If you're a customer-focused professional looking for an opportunity to grow your career with an established Honda dealership, we'd love to hear from you!

Jenkins & Wynne is an Equal Opportunity Employer.