Honda Service Advisor: Customer-Centric Growth

Wynne Lincoln; Clarksville (TN); Sur place; USD 40 000 - 56 000; Plein temps

Avantages offerts par ce poste

Competitive compensation

Paid holidays

Vacation time

401(k) with company match

Health, dental, vision

HSA options

Employee discounts on service

Professional growth opportunities

Team-oriented workplace

Employee appreciation events

Résumé du poste

Jenkins & Wynne Honda in Clarksville, TN is seeking a motivated Service Advisor to act as the primary contact between customers and service technicians, ensuring clear communication and honest recommendations. The role emphasizes delivering a positive service experience, building lasting relationships, and meeting departmental goals in a busy Honda service department.

The ideal candidate will have strong customer service skills, the ability to explain maintenance clearly, and thrive in a

Qualifications

• Previous automotive service advisor experience preferred.
• Honda dealership or manufacturer experience is a plus.
• Strong customer service, communication, and organizational skills.
• Ability to explain automotive maintenance and repairs clearly to customers.
• Ability to multitask in a fast-paced service environment.

Responsabilités

• Greet service customers professionally and provide a welcoming, positive experience.
• Listen to customer concerns, identify service needs, and document vehicle concerns and repairs.
• Recommend maintenance and repair services based on vehicle condition and technician findings.
• Prepare accurate repair orders and communicate estimated costs and completion times.
• Maintain consistent communication with customers regarding vehicle status and service updates.
• Explain completed repairs, warranty coverage, and service recommendations at pickup.
• Build lasting customer relationships through professionalism and transparency.

Connaissances

Customer service

Communication

Organizational skills

Explain maintenance

Multitasking

Computer skills

Driving license

Outils

Dealership software

Description du poste

Jenkins & Wynne Honda in Clarksville, TN is seeking a motivated Service Advisor to act as the primary contact between customers and service technicians, ensuring clear communication and honest recommendations. The role emphasizes delivering a positive service experience, building lasting relationships, and meeting departmental goals in a busy Honda service department.

The ideal candidate will have strong customer service skills, the ability to explain maintenance clearly, and thrive in a