Auto Service Scheduling Specialist

Jenkins and Wynne Honda; Clarksville (TN); On-site; USD 17,000 - 24,000; Full time

Benefits offered by this job

Health insurance

Dental & Vision insurance

401(k) with match

Paid holidays

Vacation time

HSA options

Employee discounts on vehicle services

Job summary

Jenkins & Wynne Honda in Clarksville, Tennessee, is seeking a friendly Service Scheduling Coordinator to join our Ford, Lincoln and Honda service teams. You will handle scheduling calls, enter customer and vehicle details, and coordinate with service advisors to ensure a smooth customer experience.

We offer comprehensive benefits, weekly pay, and opportunities for growth in a supportive team environment. If you enjoy helping customers and staying organized, we'd love to hear from you!

Qualifications

• Previous customer service, call center, receptionist, or scheduling experience preferred.

Responsibilities

• Answer incoming service scheduling calls for Jenkins & Wynne Ford, Lincoln, and Honda.
• Assist customers with scheduling maintenance, repair, and recall appointments.
• Accurately enter customer and vehicle information into dealership scheduling systems.
• Ask appropriate questions to understand customer service needs and schedule appointments accordingly.
• Explain basic service scheduling procedures, appointment availability, and dealership services.
• Communicate important appointment information, including expected service timeframes and drop-off instructions.
• Assist customers with questions regarding service appointments and direct more complex concerns to the appropriate department.
• Coordinate with service advisors and other team members to ensure accurate scheduling and a smooth customer experience.
• Maintain a professional, friendly, and helpful attitude during every customer interaction.
• Follow dealership processes and maintain accurate customer records.

Skills

Customer service

Scheduling

Call center

Job description

Jenkins & Wynne Honda in Clarksville, Tennessee, is seeking a friendly Service Scheduling Coordinator to join our Ford, Lincoln and Honda service teams. You will handle scheduling calls, enter customer and vehicle details, and coordinate with service advisors to ensure a smooth customer experience.

We offer comprehensive benefits, weekly pay, and opportunities for growth in a supportive team environment. If you enjoy helping customers and staying organized, we'd love to hear from you!