Dynamic Route Coverage Specialist

UniFirst Corporation; Kentucky; On-site; USD 36,000 - 52,000; Full time

Benefits offered by this job

Competitive compensation

401(k) with company match

Health insurance

Life insurance

Paid time off

Tuition reimbursement

Work-life balance

Career development

Inclusive culture

Job summary

UniFirst is seeking a Route Coverage Specialist to support delivery routes when Route Service Representatives are unavailable. You will learn multiple routes, safely deliver garments and products, and uphold exceptional customer service across diversified routes.

The role emphasizes autonomy within a collaborative team, with strong emphasis on safety, problem solving, and efficient operations on a day-to-day basis.

Qualifications

• High school diploma, GED, or military service required.
• Must be at least 21 years old with a valid driver's license and a clean driving record.
• DOT requirements including a physical exam.

Responsibilities

• Develop proficiency across multiple routes and learn customer-specific details to provide top-tier service.
• Deliver garments and products to customers along established routes; load, unload, and collect used garments for return.
• Provide excellent customer service and maintain strong relationships with customers.
• Resolve customer requests independently and use problem-solving skills to ensure satisfaction.
• Manage invoices, conduct inventory audits, and maintain vehicle safety and appearance.
• Follow traffic laws, safety standards, and company policies to ensure safety for yourself and customers.
• Collaborate with Service and Management Teams to support new account installations and route rerouting.
• Share customer feedback and potential solutions with location leadership.

Job description

UniFirst is seeking a Route Coverage Specialist to support delivery routes when Route Service Representatives are unavailable. You will learn multiple routes, safely deliver garments and products, and uphold exceptional customer service across diversified routes.

The role emphasizes autonomy within a collaborative team, with strong emphasis on safety, problem solving, and efficient operations on a day-to-day basis.