Dynamic Receptionist & Client Services Specialist

State Farm Mutual Automobile Insurance Company; Stow (OH); On-site; USD 17,000 - 25,000; Full time

Benefits offered by this job

Health insurance

Opportunity for advancement

Paid time off

Training & development

401(k)

Bonus based on performance

Competitive salary

Flexible schedule

Job summary

KARLIE NEWTON II - State Farm Agent is seeking a proactive receptionist to support daily operations and deliver outstanding customer service. The role involves greeting clients, scheduling appointments, and maintaining accurate records while identifying opportunities to offer insurance options.

The ideal candidate is organized, detail-oriented, and eager to learn in a collaborative environment within the State Farm network.

Qualifications

• Previous experience in a receptionist or customer service role.
• Strong communication and interpersonal skills.
• Excellent organizational and multitasking abilities.
• Comfortable engaging in sales conversations with customers.
• Basic computer skills, including Microsoft Office and CRM systems.

Responsibilities

• Greet customers warmly in person and over the phone, directing them to the appropriate team members.
• Manage appointment scheduling and office communications.
• Assist in handling incoming inquiries and maintaining customer records.
• Engage in conversations with prospective and existing customers, identifying opportunities to offer insurance options.
• Provide excellent customer service and follow up on customers needs.
• Support the team with various administrative tasks and projects.

Skills

Customer service

Communication

Organization

Sales conversations

MS Office

CRM systems

Tools

CRM systems

MS Office

Job description

KARLIE NEWTON II - State Farm Agent is seeking a proactive receptionist to support daily operations and deliver outstanding customer service. The role involves greeting clients, scheduling appointments, and maintaining accurate records while identifying opportunities to offer insurance options.

The ideal candidate is organized, detail-oriented, and eager to learn in a collaborative environment within the State Farm network.