Dynamic PC Support Technician — On‑Site Diagnostics

Worldwide TechServices; Lakewood Township (NJ); On-site; USD 30,000 - 50,000; Full time

Job summary

Worldwide TechServices is looking for a Dynamic PC Support professional in Lakewood Township, NJ. This role involves troubleshooting various client products, providing customer support, and completing service calls within service level agreements. Candidates should have technical certification and 0-2 years of experience, with strong communication and the ability to handle technical issues. Additional perks include incentives for each call closed. Reliable transportation is required for client site visits.

Qualifications

• Typically requires technical school certification or equivalent and 0-2 years of relevant experience.
• Previous customer service experience is a plus.
• Maintain all required OEM Certifications as directed by Management.

Responsibilities

• Provide customer support for designated equipment.
• Meet established customer service satisfaction criteria.
• Ensure control of assets and inventory.
• Complete real-time reporting of all calls.

Skills

Communication regarding technical issues

Ability to drive to client locations

Ability to lift and move computer equipment up to 50 lbs

Basic repair tool kit ownership

Education

Technical school certification or equivalent

Tools

Knowledge of relevant software and hardware

Job description

Worldwide TechServices is looking for a Dynamic PC Support professional in Lakewood Township, NJ. This role involves troubleshooting various client products, providing customer support, and completing service calls within service level agreements. Candidates should have technical certification and 0-2 years of experience, with strong communication and the ability to handle technical issues. Additional perks include incentives for each call closed. Reliable transportation is required for client site visits.