On-Site PC Support Technician – Per-Call Incentive

Worldwide TechServices, LLC; Champaign (IL); Vor Ort; USD 25.000 - 39.000; Vollzeit

Benefits dieser Stelle

Call incentive

Zusammenfassung

Worldwide TechServices, LLC seeks a Dynamic PC Support technician to troubleshoot and repair desktop and laptop systems, interact directly with clients, and resolve issues in a timely manner. You will support desk-side applications and infrastructure as needed and operate across client sites with clear communication.

The role emphasizes customer service, precise reporting, and adherence to safety guidelines while ensuring service calls meet established SLAs.

Qualifikationen

• Technical certificate or equivalent is required.
• 0–2 years of relevant experience is typical.
• Maintenance of OEM certifications as directed by management.
• Knowledge of relevant software and hardware is expected.

Aufgaben

• Provide customer support for designated equipment.
• Accept and deliver service calls within client SLAs.
• Meet customer service satisfaction criteria per guidelines.
• Complete administrative tasks for each call per policies.
• Real-time reporting of all calls as required by policies.
• Manage asset and inventory control per client agreements.
• Report activity accurately and promptly.
• Follow safety policies in daily work.

Kenntnisse

Customer service

Communication

Driving

Physical strength

Repair toolkit

Ausbildung

Technical school certification

Tools

Hardware knowledge

OEM certifications

Driver's license

Jobbeschreibung

Worldwide TechServices, LLC seeks a Dynamic PC Support technician to troubleshoot and repair desktop and laptop systems, interact directly with clients, and resolve issues in a timely manner. You will support desk-side applications and infrastructure as needed and operate across client sites with clear communication.

The role emphasizes customer service, precise reporting, and adherence to safety guidelines while ensuring service calls meet established SLAs.