Dynamic Office Operations Supervisor

NFI; Kutztown (Berks County); On-site; USD 55,000 - 75,000; Full time

Job summary

NFI in Kutztown, PA is seeking an Office Supervisor to direct administrative functions and support Operations Management. You will supervise CSR staff, coordinate AP/AR, payroll, and ensure accurate month‑end closings.

This role emphasizes strong communication, analytical skills, confidentiality, and cross‑training of admin personnel. You may train staff, prepare reports, and back up the WMS as required; typical hours are Monday–Friday, 8a–5p with occasional extended hours.

Qualifications

• High School Diploma required; Associates Degree preferred.
• 2-4 years of supervision experience.
• Experience in Distribution/fulfillment center preferred.
• MS Office-based software experience.
• Measurable customer service skills.
• Confidentiality required and maintained.

Responsibilities

• Supervise Administrative/CSR staff on a day-to-day basis (2+ employees).
• Coordinate with customer service to maintain high customer satisfaction.
• Manage accounts payable and accounts receivable processes.
• Oversee payroll preparation and payroll policy adherence.
• Ensure monthly close and reporting deadlines are met.
• Train administrative personnel on monthly reports and SOPs.
• Assist in audits and data entry accuracy.

Skills

Leadership

Communication

Analytical skills

Customer service

Confidentiality

Education

High School Diploma

Associates Degree preferred

Supervision experience 2-4 years

Tools

MS Office

Kronos Payroll

Job description

NFI in Kutztown, PA is seeking an Office Supervisor to direct administrative functions and support Operations Management. You will supervise CSR staff, coordinate AP/AR, payroll, and ensure accurate month‑end closings.

This role emphasizes strong communication, analytical skills, confidentiality, and cross‑training of admin personnel. You may train staff, prepare reports, and back up the WMS as required; typical hours are Monday–Friday, 8a–5p with occasional extended hours.