Dynamic Office Coordinator - CX & Operations Lead

Exterior Medics; Springfield (VA); On-site; USD 42,000 - 64,000; Full time

Benefits offered by this job

401(k) with matching

Healthcare options

Paid parental leave

Tuition reimbursement

Vision, dental, life insurance

PTO & holidays

Gym membership (pro rata)

Job summary

Exterior Medics is seeking an Office Coordinator to be the heartbeat of our office, managing lead pipeline, delivering exceptional customer experiences, and keeping day-to-day operations running smoothly. You will handle front-desk duties, onboarding/offboarding, and cross-functional support to sales and IT teams in a fast-paced environment.

The role emphasizes organized administration, strong communication, and the ability to adapt to varied tasks.

Qualifications

• High School Diploma or equivalent required; Associate's or Bachelor's degree preferred.
• Two to four years of experience in office administration, customer service, administrative support, or a similar role.
• Proficiency with Microsoft Office (Outlook, Word, Excel, Teams).
• Experience working with CRM systems, preferably Salesforce.
• Experience coordinating office operations, vendors, and workplace services.

Responsibilities

• Serve as the first point of contact by answering incoming calls, greeting visitors, and responding to office communications.
• Own the daily management of company leads, including inbound and outbound lead activity across multiple channels.
• Qualify leads, gather project information, and ensure all customer records are complete and accurately maintained in Salesforce.
• Assign, route, and monitor leads to ensure timely follow up and a seamless customer experience.
• Coordinate onboarding and offboarding logistics to ensure employees have the tools and workspace needed for success.
• Provide Tier 1 technology support and coordinate with IT as needed.
• Maintain inventory of company technology and office equipment.

Skills

Office administration

Customer service

CRM systems Salesforce

Microsoft Office Suite

Vendor management

Onboarding/offboarding

IT support basics

Communication skills

Team collaboration

Bilingual in Spanish (nice)

Education

High School Diploma or equivalent

Associate's or Bachelor's degree preferred

Tools

Salesforce CRM

Microsoft Excel

Microsoft Word

Microsoft Outlook

Teams/Slack

Job description

Exterior Medics is seeking an Office Coordinator to be the heartbeat of our office, managing lead pipeline, delivering exceptional customer experiences, and keeping day-to-day operations running smoothly. You will handle front-desk duties, onboarding/offboarding, and cross-functional support to sales and IT teams in a fast-paced environment.

The role emphasizes organized administration, strong communication, and the ability to adapt to varied tasks.