Dynamic Logistics Dispatcher: Route & Driver Coordination

Quicksilver Express Courier, Inc.; Phoenix (AZ); On-site; USD 26,000 - 37,000; Full time

Job summary

Quicksilver Express Courier, Inc. is seeking a full-time Logistics Coordinator in Phoenix, AZ. The role focuses on coordinating 15–20 drivers, assigning routes, and ensuring timely, compliant deliveries in a fast-paced setting.

Responsibilities include driver scheduling, route optimization, customer communication, and ensuring proper documentation. A high school diploma and experience in transportation dispatch are required, with strong organization and team-oriented attitude preferred.

Qualifications

• High school diploma/GED required.
• Strong knowledge of the metro and surrounding areas.
• Transportation Dispatch experience in freight industry.
• Knowledge of applicable transportation regulations and laws.
• Excellent organizational and time management skills.
• Superior communication skills to quickly relay concise, detailed information to drivers, customers and fellow office team members.
• Ability to identify driver, customer & support staff errors & implement corrective action in a timely fashion.
• Background experience in a customer service environment with problem resolution skills.

Responsibilities

• Understand and use mapping programs and internal applications to accurately and efficiently assign work to drivers in multiple types of vehicles, based on location, delivery time frames, vehicle specifications & current workload
• Coordinate multiple (15-20+) drivers simultaneously to complete 50-100+ expedited deliveries per workday; planning pre-determined routes and accommodating route changes as needed
• Continually analyze drivers and deliveries as situations change; provide alternative options for when plan A is disrupted.
• Maintain compliance with all DOT regulations, Hours of Service Guidelines, including monitoring of Drivers Logs using ELD software.
• Provide accurate and professional customer service.
• Incoming order entry via phone, email, or web.
• Outbound calls to customers with delivery status.
• Provide problem resolution for customers and drivers.
• Accurate and complete documentation of any and all issues.
• Coach new drivers as part of their on-the-job training, providing additional instruction and guidance

Skills

Dispatch experience

Organizational skills

Time management

Communication skills

Customer service

Problem resolution

DOT regulations knowledge

Driver coordination

Education

High school diploma/GED

Tools

Mapping software

Job description

Quicksilver Express Courier, Inc. is seeking a full-time Logistics Coordinator in Phoenix, AZ. The role focuses on coordinating 15–20 drivers, assigning routes, and ensuring timely, compliant deliveries in a fast-paced setting.

Responsibilities include driver scheduling, route optimization, customer communication, and ensuring proper documentation. A high school diploma and experience in transportation dispatch are required, with strong organization and team-oriented attitude preferred.