Dynamic Loan Advisor & Customer Champion

myhrhome; Cincinnati (OH); On-site; USD 37,000 - 46,000; Full time

Benefits offered by this job

Health benefits

401(k) matching

Stock purchase plan

Tuition reimbursement

Paid time off

Paid sick leave

Holidays (11)

Job summary

OneMain Financial is seeking a Loan Sales Specialist to listen to customer needs and provide access to financing. The role involves multitasking, guiding customers through the loan lifecycle, and using channels like phone, email, chat, and our in-house systems.

The position is on site with a Mon-Fri schedule and occasional extended hours. Base pay ranges from $18.00 to $22.00 per hour, plus incentives; experience in Sales, Collections or Customer Service is preferred, bilingual in Spanish is a

Qualifications

• High School Diploma or GED required.
• Sales, Collections or Customer Service experience preferred.
• Bilingual - Spanish preferred.

Responsibilities

• Effectively multitask and adapt to the dynamic demands of the role, ensuring timely and efficient service.
• Exceed customer expectations through ease, empathy and encouragement, delivering results related to individual and branch goals.
• Develop new connections and maintain ones by engaging customers throughout the loan process and life cycle, presenting tailored solutions based on customer needs.
• Manage the life cycle of loans, including collections activities while maintaining compliance with all relevant laws and regulations.
• Engage with customers and other departments through multiple technological channels, including phone, email, chat and our in-house systems.
• Exhibit passion for achievement, bringing an internal drive to succeed and goal oriented attitude.
• Clearly educate and inform customers on optional insurance products, ensuring customers have a thorough understanding of the loans, terms and their options.

Skills

Sales

Customer Service

Collections

Education

High School Diploma or GED

Job description

OneMain Financial is seeking a Loan Sales Specialist to listen to customer needs and provide access to financing. The role involves multitasking, guiding customers through the loan lifecycle, and using channels like phone, email, chat, and our in-house systems.

The position is on site with a Mon-Fri schedule and occasional extended hours. Base pay ranges from $18.00 to $22.00 per hour, plus incentives; experience in Sales, Collections or Customer Service is preferred, bilingual in Spanish is a