Bilingual Loan Solutions Advisor

OneMain Financial; Bedford (TX); On-site; USD 38,000 - 52,000; Full time

Benefits offered by this job

Health & dental coverage

401(k) matching

Stock purchase plan

Tuition reimbursement

PTO

Job summary

OneMain Financial is seeking a Loan Sales Specialist to empower customers with accessible financing and a supportive experience. You will work to meet branch goals while delivering friendly, fast service and clear loan explanations.

The role emphasizes empathy, adaptability, and a proactive approach to building customer relationships across the loan lifecycle, including collections when needed.

Qualifications

• Preferred: Sales, Collections or Customer Service experience.
• Bilingual Spanish language ability is a plus.
• Strong communication and interpersonal skills are essential.

Responsibilities

• Multitask effectively to meet service goals.
• Exceed customer expectations with empathy and guidance.
• Present tailored loan solutions based on customer needs.
• Manage loan lifecycle, including collections, while complying with laws.
• Engage customers via phone, email, chat, and internal systems.
• Demonstrate drive to achieve and stay goal-oriented.
• Educate customers on optional insurance products and loan terms.

Skills

Sales experience

Collections experience

Customer service experience

Bilingual Spanish

Education

High School Diploma or GED

Job description

OneMain Financial is seeking a Loan Sales Specialist to empower customers with accessible financing and a supportive experience. You will work to meet branch goals while delivering friendly, fast service and clear loan explanations.

The role emphasizes empathy, adaptability, and a proactive approach to building customer relationships across the loan lifecycle, including collections when needed.