Dynamic IT Help Desk Support Specialist

Virginia Poultry Growers Cooperative; Hinton (VA); On-site; USD 42,000 - 54,000; Full time

Job summary

Virginia Poultry Growers Cooperative in Hinton, VA seeks an IT Help Desk Support to provide technical assistance for computer systems, hardware, and software. The role requires strong communication, problem-solving, and a customer-focused mindset to support end users.

The ideal candidate will diagnose issues, document procedures, and assist with user accounts, while maintaining system performance and security. A collaborative team approach is valued in this growing organization.

Qualifications

• Associate’s degree preferred.
• Experience as a help desk technician or equivalent.
• Knowledge of computer systems, mobile devices, and tech products.
• Ability to diagnose and resolve basic technical issues.
• Familiarity with remote desktop applications and help desk software.
• Excellent communication and customer-oriented approach.
• Strong problem-solving and attention to detail.
• Ability to work independently and in a team.

Responsibilities

• Respond to technical assistance requests via phone, email, or in-person.
• Diagnose and resolve hardware and software issues.
• Install, modify, and repair computer hardware and software.
• Maintain daily system performance.
• Provide support for network connectivity issues.
• Document internal procedures and write reports.
• Assist in setting up new user accounts and profiles.
• Escalate complex issues to higher-level IT staff as needed.
• Ensure security through access controls, backups, and firewalls.
• Stay updated with technology trends and IT best practices.

Skills

Customer service

Technical support

Communication skills

Problem solving

Remote desktop

Team work

Independent work

Education

Associate’s degree in IT/CS or related field

Tools

Remote desktop tools

Help desk software

Job description

Virginia Poultry Growers Cooperative in Hinton, VA seeks an IT Help Desk Support to provide technical assistance for computer systems, hardware, and software. The role requires strong communication, problem-solving, and a customer-focused mindset to support end users.

The ideal candidate will diagnose issues, document procedures, and assist with user accounts, while maintaining system performance and security. A collaborative team approach is valued in this growing organization.