IT Help Desk Support

Virginia Poultry Growers Cooperative; Hinton (VA); On-site; USD 42,000 - 54,000; Full time

Job summary

Virginia Poultry Growers Cooperative in Hinton, VA seeks an IT Help Desk Support to provide technical assistance for computer systems, hardware, and software. The role requires strong communication, problem-solving, and a customer-focused mindset to support end users.

The ideal candidate will diagnose issues, document procedures, and assist with user accounts, while maintaining system performance and security. A collaborative team approach is valued in this growing organization.

Qualifications

• Associate’s degree preferred.
• Experience as a help desk technician or equivalent.
• Knowledge of computer systems, mobile devices, and tech products.
• Ability to diagnose and resolve basic technical issues.
• Familiarity with remote desktop applications and help desk software.
• Excellent communication and customer-oriented approach.
• Strong problem-solving and attention to detail.
• Ability to work independently and in a team.

Responsibilities

• Respond to technical assistance requests via phone, email, or in-person.
• Diagnose and resolve hardware and software issues.
• Install, modify, and repair computer hardware and software.
• Maintain daily system performance.
• Provide support for network connectivity issues.
• Document internal procedures and write reports.
• Assist in setting up new user accounts and profiles.
• Escalate complex issues to higher-level IT staff as needed.
• Ensure security through access controls, backups, and firewalls.
• Stay updated with technology trends and IT best practices.

Skills

Customer service

Technical support

Communication skills

Problem solving

Remote desktop

Team work

Independent work

Education

Associate’s degree in IT/CS or related field

Tools

Remote desktop tools

Help desk software

Job description

Thank you for your interest in VPGC, LLC.
At VPGC, LLC you will find a stable work environment with a growing company. We offer a great benefit and vacation package as well as managers who are dedicated to the well-being of their employees. As a growingcompany, we have many opportunities to advance your career.

• VPGC, LLC is an Equal Opportunity Affinity Action Employer, Females and Minorities are encouraged to apply
• VPGC, LLC is Drug and Alcohol Free Workplace
• VPGC, LLC shall ensure that safety, legality & quality are demonstrated to insure product safety

Current Openings

Position:IT Help Desk Support

Location: Hinton, VA

Job Id:197

# of Openings:1

IT Help Desk Support

Location: Hinton, VA 22831

Job Description

We are seeking a dedicated and knowledgeable IT Help Desk Support professional to join our team in Hinton, VA. The ideal candidate will provide technical assistance and support related to computer systems, hardware, or software. This role requires excellent problem-solving skills, strong communication abilities, and a customer-focused mindset.

Responsibilities

• Respond to incoming requests for technical assistance via phone, email, or in-person.
• Diagnose and resolve technical hardware and software issues.
• Install, modify, and repair computer hardware and software.
• Maintain daily performance of computer systems.
• Provide support for network connectivity issues.
• Document internal procedures and write relevant reports.
• Assist in the setup of new user accounts and profiles.
• Escalate complex issues to higher-level IT staff when necessary.
• Ensure security through access controls, backups, and firewalls.
• Stay updated with the latest technology trends and IT best practices.

Qualifications

• Associate’s degree in Information Technology, Computer Science, or related field preferred.
• Proven experience as a help desk technician or other customer support role.
• Good understanding of computer systems, mobile devices, and other tech products.
• Ability to diagnose and resolve basic technical issues.
• Familiarity with remote desktop applications and help desk software.
• Excellent communication skills and a customer-oriented approach.
• Strong problem-solving skills and attention to detail.
• Ability to work independently and as part of a team.