Dynamic Hotel Group Sales Coordinator

100 Hard Rock Int'l USA, Inc; United States; On-site; USD 42,000 - 64,000; Full time

Job summary

Hard Rock Las Vegas is seeking a Group Sales Coordinator to deliver administrative and client support to the Hotel Sales Team. Reporting to the Director of Hotel Sales, you will liaise between Sales Managers, internal departments, and clients, ensuring accurate and efficient sales processes aligned with brand standards.

Responsibilities include supporting daily tasks, contract preparation, booking creation in Amadeus - Delphi, organizing meetings and travel, and maintaining the sales system

Qualifications

• High School Diploma or equivalent required; additional education in Hospitality, Business, or related field preferred.
• One year of previous experience in an administrative/coordinator or support role, preferably in the hospitality, hotel and/or sales department of a similar resort setting.
• Familiarity with hotel and sales systems such as Opera, Amadeus - Delphi, or similar platforms preferred.
• Exceptional customer service and interpersonal skills to communicate effectively with all stakeholders.
• Organizational skills to function effectively under time constraints, within established deadlines.
• Knowledge of Microsoft Office and strong telephone and e-mail etiquette.
• Excellent written, verbal and interpersonal communication skills to communicate with all stakeholders.

Responsibilities

• Support the Sales team and assigned sales managers with all daily tasks to assist with the departmental goals and objectives.
• This can include support with clerical and administrative items such as emailing, answering phones, and performing all other general office duties.
• Contract preparation, edits, revisions and turnover process to be completed in a timely manner to meet deadlines.
• This is to include the creation of the booking in the Sales System (Amadeus - Delphi) during the pre‑opening period, assist Sales team with the preparation and organization of customer meetings, site visits and sales presentations.
• In addition, assist sales team with the organization and management of the sales customer gift inventory.
• Assist with coordination and planning of Sales Managers in market travel to include booking flights, hotels, venues.
• During the pre‑opening period, this may also include creative input on client events and gifting while in market.
• Maintain and manage sales system database (Amadeus – Delphi) to include accurate reporting for accounts/contacts, inquiries and bookings.
• Assist with data collection, reporting, and sales‑related documentation to support business tracking and performance needs.
• Maintain schedules, appointments, conference calls, and travel arrangements for Hotel Sales Managers.
• Prepare expense reports and manage files containing highly sensitive and confidential information.
• Process reservations, confirmations, cancellations, special handling alerts, and amenities.

Skills

Administrative support

Customer service

Communication skills

Organizational skills

Microsoft Office

Phone/email etiquette

Education

High School Diploma or equivalent

Hospitality/Business-related education preferred

Tools

Opera

Amadeus Delphi

Job description

Hard Rock Las Vegas is seeking a Group Sales Coordinator to deliver administrative and client support to the Hotel Sales Team. Reporting to the Director of Hotel Sales, you will liaise between Sales Managers, internal departments, and clients, ensuring accurate and efficient sales processes aligned with brand standards.

Responsibilities include supporting daily tasks, contract preparation, booking creation in Amadeus - Delphi, organizing meetings and travel, and maintaining the sales system