Hotel Sales & Client Services Coordinator

MGM Resorts International; Las Vegas, Northern (NV, KY); Hybrid; USD 23,000 - 32,000; Full time

Benefits offered by this job

Wellness incentive programs

Discounts on hotel, food & beverage, &

Free parking on and off shift

Health & Income Protection benefits

Professional and personal development

Job summary

MGM Resorts International in Las Vegas seeks a Hotel Sales Coordinator to provide high-level administrative support to three to four Sales Executives. You will coordinate reservations, travel, and client communications, acting as a liaison between property teams and clients to ensure top-tier service in a luxury hospitality environment.

The role requires strong administrative experience, guest service background, and a related degree.

Qualifications

• Has a High School Diploma or GED.
• Have 1+ Years of prior relevant experience in Guest Service.
• Has a Bachelor's Degree in Related field - Preferred.
• Have 2+ Years of prior relevant experience in Administrative experience, preferably within a hospitality, hotel, or sales function - Preferred.
• Experience working in a similar resort setting - Preferred.

Responsibilities

• Process reservations, confirmations, cancellations, special handling alerts, and amenities.
• Manage travel advisor requests and liaison with the property operations teams to execute requests, own inbox and distribute to other departments as needed.
• Be a resource on activities, services and amenities within our resort.
• Set up site/FAM tour agendas, coordinate with properties to prepare keys, set up dining and coordinate as needed with clients.
• Manage and maintain schedules, appointments, conference calls, and travel arrangements for Hotel Sales executives.
• Prepare expense reports and maintain files to highly sensitive and confidential information.
• Provide excellent service consistent with the property's core service standards and brand attributes and maintain positive working relationships and partnerships with clients and employees by understanding their expectations and anticipating their needs.
• Assist in responding to customer correspondence and requests as needed, and in Executives absence.
• Perform other job-related duties as requested.

Skills

Guest service

Administrative support

Education

High School Diploma or GED

Bachelor's degree (Preferred)

Job description

MGM Resorts International in Las Vegas seeks a Hotel Sales Coordinator to provide high-level administrative support to three to four Sales Executives. You will coordinate reservations, travel, and client communications, acting as a liaison between property teams and clients to ensure top-tier service in a luxury hospitality environment.

The role requires strong administrative experience, guest service background, and a related degree.