Dynamic Front Desk Guest Specialist

Sage Restaurant Group; Denver (CO); On-site; USD 23,000 - 32,000; Full time

Benefits offered by this job

Employee Referral

RTD EcoPass

Sage Savings Deals

Short-term Disability

FMLA Leave

Hotel Discounts

Medical & Dental

Vacation & Sick Leave

Fun Work Environment

Job summary

Hilton Denver City Center is seeking a Front Desk Clerk for Regular Full-Time employment. You will greet guests, check them in and out, handle reservations, and maintain accurate charges using POS systems.

A strong emphasis is placed on courtesy, accuracy, and efficient service in a busy downtown environment. Requirements include a High School diploma, fluency in English, solid cash handling skills, and the ability to stay organized under pressure.

Qualifications

• Must have high school graduate level mathematical aptitude, know standard cash handling procedures and knowledge of computerized cash register systems.
• Must have past experience in dealing directly with the public and acquired general knowledge of basic customer service skills.
• Must be fluent in oral and written English.
• Must be able to use tact and understanding when dealing with a variety of customer service problems, including stressful and highly emotional situations.
• Must be highly organized and able to pay attention to minute written and verbal details, particularly when performing multiple tasks.

Responsibilities

• Greets and completes established check-in procedures for arriving guests on a daily basis, using both manual and computerized methods.
• Facilitates guest departure (check-out) on a daily basis by following established manual and computer procedures.
• Calculates and posts monies, receipts, guest accounts and other forms of credit using cash handling methods.
• Answers inquiries and accepts reservations, accurately communicating hotel rates and information.
• Maintains good customer relations with timely and knowledgeable responses, in person and on telephone.
• Operates PBX equipment, handles wake-up calls and pages guests for timely service.
• Controls cash transactions at front desk and maintains responsibility for personal bank as per policy.
• Maintains a friendly, cheerful and courteous demeanor at all times.

Skills

Cash handling

Public interaction

English fluency

Tact under pressure

Attention to detail

Education

High School diploma or equivalent

Tools

POS systems

Job description

Hilton Denver City Center is seeking a Front Desk Clerk for Regular Full-Time employment. You will greet guests, check them in and out, handle reservations, and maintain accurate charges using POS systems.

A strong emphasis is placed on courtesy, accuracy, and efficient service in a busy downtown environment. Requirements include a High School diploma, fluency in English, solid cash handling skills, and the ability to stay organized under pressure.