Night Front Desk Supervisor

Sage Restaurant Group; Denver (CO); Hybrid; USD 32,000 - 33,000; Full time

Benefits offered by this job

Medical, Dental, Vision, 401K & Flex

Discounted Hotel rates

Paid time off for Vacation, Sick days,

Employee Referral Program

Job summary

Hilton Denver City Center in Denver seeks a Front Desk Supervisor to lead the front desk team and ensure excellent guest service. You will handle reservations, check-ins/outs, and guest inquiries with accuracy and courtesy.

Responsibilities include coaching staff, resolving issues swiftly, managing cash and guest accounts, and upselling room nights while maintaining strong guest relations and knowledge of local happenings.

Qualifications

• High school education or equivalent experience.
• 1+ year of employment experience in a related position is required.
• Strong guest service and cash handling knowledge.
• Familiarity with hotel front desk procedures and policies.
• Ability to communicate information about hotel services to guests.

Responsibilities

• Supervise front desk operations to ensure top service.
• Train and direct front desk staff; coach and counsel team.
• Resolve guest issues quickly to maintain satisfaction.
• Execute check-in/check-out procedures for guests.
• Manage cash, receipts and guest accounts accurately.
• Answer inquiries and assist with reservations and upselling.
• Maintain relationships with guests and stay informed on events.
• Operate PBX system and coordinate wake-up calls.

Skills

Guest service

Cash handling

Team leadership

Communication skills

Problem resolution

Education

High school diploma or equivalent

Tools

PBX/phone system

Job description

Hilton Denver City Center in Denver seeks a Front Desk Supervisor to lead the front desk team and ensure excellent guest service. You will handle reservations, check-ins/outs, and guest inquiries with accuracy and courtesy.

Responsibilities include coaching staff, resolving issues swiftly, managing cash and guest accounts, and upselling room nights while maintaining strong guest relations and knowledge of local happenings.